310522 - error establishing encrypted connection to signin.ebay.com error code 5981

Status: RESOLVED WORKSFORME

(Firefox :: Security, defect)

Description

[jehantqs]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6

Legitimate ebay customers who use Mozilla FireFox are  unable to log in with
there user ID.  The above message blocks Mozilla FireFox users from entering.  I
am an ebay buyer/seller and can only log on  by using Internet Explorer. I have
been using Mozilla FireFox for over a year buying and selling on ebay for over a
year and am very frustrated that I cannot access ebay any longer via Mozilla
FireFox as I much prefer Mozilla FireFox over any other browser.

Reproducible: Always

Steps to Reproduce:
1.go to http://www.ebay.com/
2.click on my ebay to log on
3.one of two error messages will keep reappearing and you cannot log in

Actual Results:  
denied access to log into ebay account

Expected Results:  
log into my ebay account as I have using Mozilla Firefox for the last year now

The only additional information is that I don't see how eBay can force users to
use Internet Explorer or Netscape and that the user does not have a choice to
use the browser Mozilla FireFox if they want to.

Comment 1

[Phil Ringnalda (:philor)]

Most of the reports of that error code have either been from extensions, or
non-workable settings for OCSP. Do you still see the problem if you start in
Firefox Safe Mode ( http://kb.mozillazine.org/Safe_mode )? Do you have OCSP
(Options/Advanced/Validation) set to anything other than "Do not use OCSP" and
if so, does resetting that solve the problem?

Comment 2

[mozilla]

Hi,
I am getting a similar error.  Specifically it is an alert that says "Error
trying to validate certificate from signin.ebay.com using OCSP - server is busy.
 Please try again later."  I am using Firefox 1.0.7  Using IE on the same
computer I have no problem accessing eBay and have confirmed that it is not due
to my network, firewall, security, ISP, etc.  In addition, a different computer
on the same network running Firefox 1.0.1 has no problem accessing ebay.

Comment 3

[mozilla]

Hi,
I changed my Tools | Options | Advanced | Validation | OCSP to "Do not use OCSP
for certificate validation".
This fixed my problem.
However, the root of the problem still exists since the error did not occur
until I upgraded from 1.0.1 to 1.0.7
Thanks to Phil Ringnalda for his comment.

Comment 4

[Carsten Book [:Tomcat]]

-> changed to works for me because of comment #3