310855 - Reproducable: newsletter emails from eweek.com and eeye.com cause download to fail.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Cristobal O'Brien]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Thunderbird version 1.5 Beta 1 (20050908)

Emails from the following newsletters have some kind of crazy html in them that
prevents thunderbird from downloading the messages.  The headers can be
downloaded, but when I download the rest of the message, the message disappears
from the inbox and TB will not handle any more requests until a restart.  All
other emails, I've found, can be downloaded successfully.

The newsletters are:

From: Securing The Enterprise <[e-mail]>

and

From: "eEye Digital Security" <[e-mail]>
Subject: Versa Newsletter - September 28, 2005

Just sign up for those newsletters and TB will choke on downloading those
messages.  It will report that it's downloading them and once it hits these
messages, the "downloading message 4 of 34" message will go away and TB will no
longer handle any requests, but will then display a message: "This folder is
being processed. Please wait until processing is complete to get messages."

This is reproducable.

Reproducible: Always

Steps to Reproduce:
1. Sign up for the Versa Newsletter at eweek.com or contact me for a forward.
2. When the newsletter is received, TB will choke on it.
3. Change TB to only download headers.
4. All headers will come in.  Then download a few messages; it works.
5. Then try downloading the eweek.com newsletter.  It fails and no further
requsets are handled.

Actual Results:  
TB no longer handles any network requests to that specific account.

Expected Results:  
TB should download the message and not choke on it.

No themes were used.  No extensions were used.  100% stock download from
Mozilla.org.

Contact me with questions: cmobrienforums_dittle_gmail_dittle_com.

Comment 1

[Cristobal O'Brien]

Correction: The versa newsletter is at eeye.com.

Comment 2

[lburg801]

I have had the option of going to my isp webmail account when Thunderbird is
unable to download messages. What I have experienced is that emails containing a
lot of photos and one described as picture and muscic from New Orleans won't
download in Thunderbird, but will in Eudora. Therorizing that size is the
problems, I selected account settings and disk space and increased disk space. I
did this a number of times. The last size I inserted was 1000KB. That had no
effect. Finally I did not select disk space, thereby supposedly turning it off.
This too had no effect. Moving the problem emails to other folders at the
webmail site allows all others to download, but no matter what I have tried the
other files, even one at a time, will not download. I have saved them on my
webmail account, though don't know if their system will ultimately delete them,
but they are available at this time for whatever clues they might provide.
[e-mail]

Comment 3

[lburg801]

Reproduceable. Troubleshooting results. When mail will not download, I go to my
isp webmail account and move the first folder in line to another folder. The
rest of the messages download quickly. Moving the problem email back to the
webmail inbox and again trying to download results in same problem. This has
happened numerous times for different emails. Sometimes there is an alert that I
need to increase the Account/Disk space setting. For my most recent attempt, I
upped it to 1000Kb but the result was the same. So I tried unselecting it -
results still the same. The files still remain on in my Webmail account should
you wish to view them or use them for a test. I don't know their size, but all
seem to have photographs and one also has music. You are welcome to contact me.
[e-mail]

Comment 4

[Magnus Melin [:mkmelin]]

Could you save the mail as .eml file and attach it here (using create a new
attachment)? 

Comment 5

[David :Bienvenu]

do you have a virus scanner running? This sounds to me like one of those cases
where the virus scanner notices a suspicious message on the pop3 port, and just
stops data coming to tbird from the pop3 server.

Comment 6

[lburg801]

I have again run into trouble downloading messages because the first in the
queue is, perhaps, too large. I went to my isp webmail account and decided to
open the .jpg file. (Firefox is my browser) This worked well, and then I decided
to copy the fire and insert it in a new email (in Thunderbird). I sent it to
multiple recipients and the window opended showing mail delivery progress. It
halted at 96% and I was about to cancel, but thought perhaps one of the email
addresses was wrong so as I was in the process of checking these, Thunderbird
indicated the mail had been sent successfully. Intent on adding addition info on
the bug, I was busy typing when the pop-up said that 4 messages had been
downloaded. Since I did not delete the file that had caused the problem, I
thought, perhaps, that because I had opened it in webmail, the rest were clear
to download, but to my surprise, the email which caused the problem originally
also downloaded. OS=XP, Thunderbird ver = newest. Though promted to upgrade by
Thunderbird, the version number showing in Help, is 1.0.6 (the upgrade was to
1.0.7 something. I will now attempt moving one of the other files which would
not download into the webmail inbox and opening it so see if it will eventually
download.

Comment 7

[Cristobal O'Brien]

I stopped using Thunderbird for a period of time and am now trying it again.

This is also happening with the newsletters from NetIQ.  To reproduce it:

1) Go to: https://www.netiq.com/library/subscriptions.asp
2) Sign up for a NetResults newsletter.
3) Using Thunderbird attempt to download the message.
4) Watch Thunderbird fail on downloading the message and thereby hold up the entire queue.

Comment 8

[Magnus Melin [:mkmelin]]

*** Bug 336272 has been marked as a duplicate of this bug. ***

Comment 9

[Louis Verhagen]

This is a major showstopper for me. Some of the spam mail causes the trouble. Outlook has not trouble downloading these mails. So it is not a provider or virus checker (Norton)problem. 

I have the spam mails and can repoduce this. I don't see any problem(s) with these mails (aside that they are a pain in the butt)

I have heard from a lot of people that have the same trouble. They all login to the provider and delete all the spam (or other offending) mail. 

Louis

Comment 10

[David :Bienvenu]

just because it works with Outlook does NOT mean it's not a virus checker problem. The only way to make sure it's not a virus checker problem is to (temporarily) disable your virus checker's handling of incoming mail. Some virus checkers integrate into Outlook differently than they do from TB (for TB, they tend to just pretend to be the pop3 server, intercepting the data stream from the pop3 server, and in some situations, they just make it look like the pop3 server has stopped responding - or worse, mine even generates a keep alive response so TB won't time out even though the virus checker blocks forever on a particular message). Also keep in mind that TB has *no* idea that a virus checker is sitting between it and the pop3 server.

Comment 11

[Wayne Mery (:wsmwk)]

what happens when you use version 2 and ensure your virus protection/firewall are not involved?

Comment 12

[Wayne Mery (:wsmwk)]

i guess silence means no one see this any more or can't test (Cristobal, reporter wrote "I stopped using Thunderbird"), so closing incomplete.

if anyone else still sees this with pop and antivirus disabled on TB2 please reopen the bug.