310980 - Printing to Adobe Acrobat 7.0.3 PDF Printer Driver cauces Xerces fatal error

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[Cloyd Laporte]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Acrobat 7.0.3 (full version, not reader) creates a virtual Windows printer
providing an easy way to create .pdf format files. When I try to "print" a web
page to the Adobe PDF printer, the program starts to save the file, then crashes
stating Xerces error. This could be Acrobat and not firefox, but the problem
started with Firefox 1.0.7.

Reproducible: Always

Steps to Reproduce:
1.Choose F)ile, P)rint
2.Select Adober PDF printer from choose printer dialog
3.Confirm Adobe default filename.
4.Select "OK"
Actual Results:  
Starts progress bar on printing dialog, then displays pop-up Xerces message and
crashes mozilla.

Expected Results:  
Complete Printing and return.

Comment 1

[Adam Guthrie]

If it's Mozilla crashing could you provide a talkback ID for the crash?
http://kb.mozillazine.org/Talkback

Comment 2

[Cloyd Laporte]

(In reply to comment #1)
> If it's Mozilla crashing could you provide a talkback ID for the crash?
> http://kb.mozillazine.org/Talkback

I have installed Talkback, but it doesn't report an incident. Nevertheless, MS
reports the crash in firefox.exe. The dialog box that comes up is titled "Could
not load a transcoding service", and it says "Xerces Panic Error."

It may well be that firefox is handing off to Acrobat, and when acrobat crashes,
it takes firefox with it. I'll see if there's anything on this at Adobe.

Comment 3

[Cloyd Laporte]

(In reply to comment #2)
> (In reply to comment #1)
> > If it's Mozilla crashing could you provide a talkback ID for the crash?
> > http://kb.mozillazine.org/Talkback
> 
> I have installed Talkback, but it doesn't report an incident. Nevertheless, MS
> reports the crash in firefox.exe. The dialog box that comes up is titled "Could
> not load a transcoding service", and it says "Xerces Panic Error."
> 
> It may well be that firefox is handing off to Acrobat, and when acrobat crashes,
> it takes firefox with it. I'll see if there's anything on this at Adobe.


Checked on Adobe website. Nothing in knowledge base or directly on point, but
there is a report or two in the user-to-user forums about adobe professional
7.0.3 crashing when firefox loads particular .pdfs directly from the web, e.g.
"Plugin crashes

James Rome - 01:15pm Oct 4, 2005 Pacific

Using Firefox 1.07 and Acrobat Professional (7.0.3)
http://pdf.101com.com/ADTmag/2005/ADT_510DD.pdf
crashes Acrobat every time."

I left a message on the printing problem in reply.

Comment 4

[Wayne Mery (:wsmwk)]

Cloyd, do you still this?

Comment 5

[Mats Palmgren (inactive)]

Please reopen the bug if you can reproduce it with Firefox 3
and the latest Acrobat version.

-> INCOMPLETE

Comment 6

[fluidstates]

I *can* reproduce it with Firefox 3.6.28, which I installed  after removing 15.0.1.  Same symptoms.

Comment 7

[fluidstates]

(adds) I do not have access to latest Acrobat Distiller / Acrobat Converter print driver version.

Comment 8

[Mats Palmgren (inactive)]

(In reply to fluidstates from comment #6)
> I *can* reproduce it with Firefox 3.6.28, which I installed  after removing
> 15.0.1.  Same symptoms.

Firefox 3.* isn't supported anymore.  Does the problem occur with the
current version (15.0.1 at the time of this writing) of Firefox?