311160 - When fire fox perform an illegal operation or just erase my book mark periodically

Status: RESOLVED DUPLICATE of bug 218636

(Firefox :: Bookmarks & History, defect)

Description

[Dave]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

I keep loosing my bookmark web pages for no aparent reason or when firefox
perform an illegal operation and needed to be restarted. 

Reproducible: Didn't try




 Your website doesn't help much either charging to fix the problem for $39.95
per phone question or $3.99 per email question.
 Plus your faq board and comunity forum doesn't help much and when I did found a
temporary fix firefox disable it when I updated it. So I got the same problem
all over again. 
 I need a patch fix that will keep me fom losing my book mark and will not be
disable when I get updates. plus you would get a lot more happy customer by not
charging them for the bug you created in the program.
 Also a reasonable reply time would help, still waiting on the second reply haha
been over a month and still waiting and also don't talk down to people either
like we don't know a thing I'm a computer repair tech I fix computer for a
living. If I don't get a reply in a resonable amount of time I will not be
recomending this product I will tell people use either oprea 6 or IE5 with all
its bug in it you don't loses it favorite webpages. Dave P.S maybe microsoft
should buy aol so they would own you.

Comment 1

[Dave]

This is the fifth time in six months I lost my bookmark webpages, your website
don't even help me all you want to do is charge people $39.95 per incedent on
phone or $3.99 per email question.

Your comunity forum leave alot to desire cause they don't answer my question
about my problem plus your faq board doesnt help much either. When I did find an
answer I download the plugin fix but as soon as I updated firefox it disable the
fix so now I got a problem all over again.

 Tell me is there a patch fix  that will keep me from losing my book mark web
pages and where is the link to it. I want to speak to as live technician that
wrote the dam thing but don't want to be charge for it to see if he got a patch fix.
I also don't want generic answer  from you or referring me to the faq board  or
comunity forun been there done that. Also I would like a resonable reply since I
haven't got a reply from you the last time still waiting on that one haha. If I
don't get a reply soon in the next few days I will tell people to stay with IE6
even though it got bug you don't lose your bookmark web pages. Dave 

Comment 2

[Ryan Flint [:rflint] (ping via IRC for reviews)]

Sorry to hear about your situation. Unfortunately Bugzilla isn't really a means
of user support. Please see http://kb.mozillazine.org/Lost_bookmarks for
instructions on how to restore your lost bookmarks. Sorry if you've seen these
instructions before, but this truly is the best way to restore them and that
same FAQ also provides information on how to prevent this from happening. One
sure-fire way to prevent lost bookmarks after a crash is to make sure Firefox is
truly no longer running. You can shut it down using CTRL+ALT+DEL -> Processes ->
Highlight firefox.exe and hit 'End Process'.
If this is a frequent occurrence for you, consider backing up your profile with
a third-party program
http://kb.mozillazine.org/Profile_backup#3rd_party_profile_backup_software 

The next release of Firefox (v1.5) will perodically backup your bookmarks as
well to prevent this type of situation. See bug 218636.

Oh, and FYI - we're not part of AOL ;)


*** This bug has been marked as a duplicate of 218636 ***

Comment 3

[Elmar Ludwig]

*** Bug 313864 has been marked as a duplicate of this bug. ***