Closed Bug 311244 Opened 19 years ago Closed 19 years ago

RealPlayer plugin crashes if entering in www.k1ck.com, but IE not [@ nppl3260.dll + 0x4341]

Categories

(Plugins Graveyard :: RealPlayer (Real), defect)

x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 262867

People

(Reporter: marcsoler50, Unassigned)

References

()

Details

(Keywords: crash)

Crash Data

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-PT; rv:1.7.12) Gecko/20050919 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-PT; rv:1.7.12) Gecko/20050919 Firefox/1.0.7

Entering to the k1ck.com webpage, Firefox crash, but IE don't

Reproducible: Always

Steps to Reproduce:
1. Go to http://www.k1ck.com using FF of course 


Actual Results:  
Windows opened the error bug reporter

Expected Results:  
Open the page
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051005
Firefox/1.4.1 ID:2005100505

Works for me, also in 1.0.7.
Does it also crash in the safe mode? http://kb.mozillazine.org/Safe_Mode_(Firefox)
(In reply to comment #1)
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051005
> Firefox/1.4.1 ID:2005100505
> Works for me, also in 1.0.7.
> Does it also crash in the safe mode? http://kb.mozillazine.org/Safe_Mode_
(Firefox)

yes
Could you please provide a talkback ID for the crash?
http://kb.mozillazine.org/Talkback
Severity: normal → critical
Version: unspecified → 1.0 Branch
I'm not an expert in this there, but I think it's a Windows problem...

I asked my cousin to try www.k1ck.com, it also crashed...
(In reply to comment #3)
> Could you please provide a talkback ID for the crash?
> http://kb.mozillazine.org/Talkback

where can I download that program? Do I need to create account?
(In reply to comment #5)
> where can I download that program? Do I need to create account?

The easiest way to install Talkback is to uninstall Firefox, and then reinstall
with Custom and check "Quality feedback agent". Don't worry, your profile folder
(where all your bookmarks, etc. are stored) will not be uninstalled. Then post
the talkback ID of the crash here.
(In reply to comment #6)
> (In reply to comment #5)
> > where can I download that program? Do I need to create account?
> 
> The easiest way to install Talkback is to uninstall Firefox, and then reinstall
> with Custom and check "Quality feedback agent". Don't worry, your profile folder
> (where all your bookmarks, etc. are stored) will not be uninstalled. Then post
> the talkback ID of the crash here.

i istalled it now... entered k1ck.com and it's sent a report... what now?
(In reply to comment #7)
> i istalled it now... entered k1ck.com and it's sent a report... what now?

Open up talkback.exe (should be in Program Files\Mozilla Firefox\components\),
copy the incident ID (right click it > copy) and paste it here. :)
(In reply to comment #8)
> (In reply to comment #7)
> > i istalled it now... entered k1ck.com and it's sent a report... what now?
> Open up talkback.exe (should be in Program Files\Mozilla 
Firefox\components\),
> copy the incident ID (right click it > copy) and paste it here. :)

TB10399023E
Incident ID: 10399023
Stack Signature	nppl3260.dll + 0x4341 (0x63364341) a95bb1d9
Product ID	Firefox10
Build ID	2005091912
Trigger Time	2005-10-08 13:04:24.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	nppl3260.dll + (00004341)
URL visited	http://www.k1ck.com
User Comments	Just oppening the page
Since Last Crash	23372 sec
Total Uptime	23372 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
nppl3260.dll + 0x4341 (0x63364341)
nppl3260.dll + 0xb15c (0x6336b15c)
firefox.exe + 0xfd681 (0x004fd681)
firefox.exe + 0x248511 (0x00648511)
firefox.exe + 0x247ece (0x00647ece)
firefox.exe + 0x2d1eac (0x006d1eac)
firefox.exe + 0x228a57 (0x00628a57)
firefox.exe + 0x2288b5 (0x006288b5)
firefox.exe + 0x22873e (0x0062873e)
firefox.exe + 0x228622 (0x00628622)
firefox.exe + 0x227970 (0x00627970)
firefox.exe + 0x2273ee (0x006273ee)
firefox.exe + 0x226606 (0x00626606)
firefox.exe + 0x2d1068 (0x006d1068)
firefox.exe + 0x2282d2 (0x006282d2)
firefox.exe + 0x227707 (0x00627707)
firefox.exe + 0x2273ee (0x006273ee)
firefox.exe + 0x226606 (0x00626606)
firefox.exe + 0x1f79cc (0x005f79cc)
firefox.exe + 0x238c91 (0x00638c91)
firefox.exe + 0x2c5035 (0x006c5035)
firefox.exe + 0x2c4d7b (0x006c4d7b)
firefox.exe + 0x156f89 (0x00556f89)
firefox.exe + 0x156f89 (0x00556f89)
firefox.exe + 0x268ad2 (0x00668ad2)
firefox.exe + 0x268afd (0x00668afd)
firefox.exe + 0x156f89 (0x00556f89)
firefox.exe + 0x2683f6 (0x006683f6)
firefox.exe + 0x1f79cc (0x005f79cc)
firefox.exe + 0x239477 (0x00639477)
firefox.exe + 0x18218c (0x0058218c)
firefox.exe + 0x1886ac (0x005886ac)
firefox.exe + 0x188440 (0x00588440)
xpcom.dll + 0x29c90 (0x00299c90)
0x778b0c24
firefox.exe + 0xf0001 (0x004f0001)
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
0x013ffca8
Component: General → Plug-ins
Keywords: crash
Product: Firefox → Core
QA Contact: general → plugins
Summary: Firefox crash if entering in www.k1ck.com, but IE not → RealPlayer plugin crashes if entering in www.k1ck.com, but IE not [@ nppl3260.dll + 0x4341]
Version: 1.0 Branch → 1.7 Branch
ammm... u got it ;)

*** This bug has been marked as a duplicate of 262867 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Component: Plug-ins → Build Config
Product: Core → Firefox
QA Contact: plugins → general
Resolution: --- → DUPLICATE
Version: 1.7 Branch → 1.0 Branch
eh? the stacks look entirely different! (also, why did you change the product back?)
timeless says that the stacks are essentially the same (they -- and numerous
other bugs -- all crash at nppl3260.dll + 0x4341. Apparently the stack from the
talkback ID in this build didn't have symbols (I think). Product change was by
accident.
Component: Build Config → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
Version: 1.0 Branch → 1.7 Branch
Component: Plug-ins → RealPlayer (Real)
Product: Core → Plugins
QA Contact: plugins → real-player
Version: 1.7 Branch → 6.x
Crash Signature: [@ nppl3260.dll + 0x4341]
Product: Plugins → Plugins Graveyard
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