311529 - Can not print a popup window from a flash site

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Andy Beet]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Go to www.lustrecolor.com . This is a flash site.
Click on "Supplies". Click "Printable order forms". Click "Film to Portrait link
and proofing".

A popup window opens with a button that requires you to click it to print the
window. The print job is sent to the printer but a near blank page is printed.
All that is seen are the header and footers and the print box in the top left
corner of the pager

Reproducible: Always

Steps to Reproduce:
1. www.lustrecolor.com
2. click "Supplies"
3. click "Printable order forms"
4. click "Film to portrait link and proofing"
5. click "print this page" button

Actual Results:  
print job sent to printer.
Blank page, (except header and footer and grey button) is printed

Expected Results:  
try it on IE 6.0 and see.
Prints fine using IE.
But i dont want to use IE!

I've tried this on several PC using both windows 2000 and XP and previous
Firefox browser versions. Same problem exists on all machines

Thanks

Comment 1

[Kevin Brosnan]

WFM - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051006
Firefox/1.4.1

Comment 2

[Kevin Brosnan]

Ignore comment 1 wrong bug

Comment 3

[Jorge Villalobos [:jorgev] (he/him)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20051006
Firefox/1.6a1 ID:2005100607
I can confirm this. The problem is due to non-standard code that is used to
print one frame from another frame:

function myprint() {
window.parent.frame2.focus();
window.print();
}

IE prints frame2. Firefox prints 'this' frame (frame1). I think this is Tech
Evangelism.
A simple workaround is to click on the main frame and open the print dialog with
Ctrl+P. That prints the right info.

Comment 4

[pettyc]

Any news on this. I have the same problem on many sites. It works in IE but not in  FF

Comment 5

[pettyc]

Forgot to add - You can see this at
http://www.cambridgemanagementnj.com

Comment 6

[Jorge Villalobos [:jorgev] (he/him)]

-> Tech Evangelism
Seems that the bug is caused by poor design rather than Firefox problems. The difference lies in how window.print() is interpreted, which I think IE does wrong.

Comment 7

[pettyc]

I guess I dont quite understand. Is it poor design on the IE side or poor design on the application side?   I am the webmaster of cambridgemanagementnj.com. If its a design problem maybe I can fix it.  Can you suggest a work-around if its an application problem?

Comment 8

[Jorge Villalobos [:jorgev] (he/him)]

Your case is a bit different from the original one, but I also think it's bad design. You should *only* open the new window when clicking on the "Print" link. The new window should have an onLoad event on the body that calls the print function. That should work for most browsers.
This is not a support forum. You can send me an email if you have more questions. Sorry for the bugspam.

Comment 9

[Henrik Skupin [:whimboo][⌚️UTC+1]]

The website has been changed. Is this bug still valid?

Comment 10

[RNicoletto]

Site in comment 0 is no more a "Flash site".
Cannot reproduce via URL in comment 5.

Marking RESOLVED / FIXED.