311688 - Optonline E-mail client includesText/HTML with MS IE browser, but not Firefox

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Allan Ashley]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4

Text/HTML option does not appear when using Firefox browser with Optonline
default mail client. Text/HTML switch is absent; all robust HTML features are
absent.
Mail client is believed to be iPlanet.
Browsing with MS IE affords HTML features.

Reproducible: Always

Steps to Reproduce:
1. Log on to http://www.optonline.net with Firefox
2. Access Web Mail and click on COMPOSE and note absence of Text/HTML function
3. Repeat with MS IE and observe Text/HTML features.

Note:  Password required for URL and mail-client

Actual Results:  
Text/HTML option does not appear when using Firefox browser with Optonline
default mail client. Text/HTML switch is absent; all robust HTML features are
absent.
Mail client is believed to be iPlanet.
Browsing with MS IE affords HTML features.

Expected Results:  
Provided HTML features during COMPOSE (Write)

Comment 1

[Peter van der Woude [:Peter6]]

If their main page is representative for other pages one may fear the worst
Packed with html errors

Comment 2

[Richard Mitnick]

I have this problem, recently, since maybe 2.0.0.8, with optonline.net, in Firefox, now also in 2.0.0.9.

Specifically, Firefox stopped retaining email addresses to sutocomplete the email form.

BUT!! I do not have this problem in Netscape 9.0.0.X.

There the data is fine. And it is fine in IE7.

Comment 3

[Richard Mitnick]

(In reply to comment #2)
> I have this problem, recently, since maybe 2.0.0.8, with optonline.net, in
> Firefox, now also in 2.0.0.9.
> 
> Specifically, Firefox stopped retaining email addresses to autocomplete the
> email form.
> 
> BUT!! I do not have this problem in Netscape 9.0.0.X.
> 
> There the data is fine. And it is fine in IE7.

Problem solved, I found a script for complete removal of FF including the proper registry edits. Then I got a new download of 2.0.0.9 and installed it. I tested it and everything is fine.
 

Comment 4

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 6

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.