Closed
Bug 311961
Opened 19 years ago
Closed 19 years ago
After installing update 1.0.7.0 Firefox will not open - instead error message reads "The program must close to allow a previous installation attempt to complete. Please restart"
Categories
(Firefox :: Installer, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 283680
People
(Reporter: livingstoneplace, Unassigned)
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 WhenI opened Firefox I received a notification that there was an update available. I clicked on it, saved and opened the update file. At the end of the install the dialogue said to restart. When I did and attempted to open Firefox, the following error message comes up "The program must close to allow a previous installation attempt to complete. Please restart" I have restarted and the same error message came up. Thinking that the copy of the update file I saved might be defective, I deleted it and attempted to install directly from your website. After a new install, the same error message came up after attempting to open Firefox. Reproducible: Always Steps to Reproduce: 1.Download Firefox Setup 1.0.7 2.Activate the Setup 3.Launch Firefox at the finish of the install Actual Results: The error message detailed above comes up. Expected Results: It should have opened Firefox. I am concerned that I will lose my bookmarks when this is fixed.
Comment 1•19 years ago
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The solution is to delete the xpicleanup.dat file in your Firefox program dir. *** This bug has been marked as a duplicate of 293056 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
Updated•19 years ago
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Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Comment 2•19 years ago
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*** This bug has been marked as a duplicate of 283680 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago → 19 years ago
Resolution: --- → DUPLICATE
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Description
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