31276 - OE/Mac can't understand mozilla mail

Status: RESOLVED WORKSFORME

(MailNews Core :: Composition, defect, P3)

Description

[Akkana Peck]

I typed a message in mozilla/linux using the html compose window, with my pref
set to always convert to plaintext on send.

One recipient sent me this.  Is it the format=flowed that's confusing OE?  I've
edited out the Received-by headers.

----------------------
My mailer (OE Mac version 5) said "Some text in this message is in a language
your computer cannot display". Other than that it looked fine.

Here are all the headers in case they're useful:

> Return-Path: <[e-mail]>
> Received: from mx1.znet.com (mx.znet.com [207.167.64.1])
> by sj.znet.com (8.10.0/8.10.0/jjb-sj) with ESMTP id e2A09SE08075;
> Thu, 9 Mar 2000 16:09:28 -0800 (PST)
> Message-ID: <[e-mail]>
> Date: Thu, 09 Mar 2000 16:08:57 -0800
> From: [e-mail] (Akkana Peck)
> User-Agent: Mozilla/5.0 (X11; N; Linux 2.2.5-22 i686; en-US; m14)
> Netscape6/6.0b1 > X-Accept-Language: en
> MIME-Version: 1.0 > To: [e-mail]
> Subject: Re: [PSC] PSC Night
> References: <[e-mail]>
> Content-Type: text/plain; charset=us-ascii; format=flowed
> Content-Transfer-Encoding: 8bit
> X-MIME-Autoconverted: from quoted-printable to 8bit by seds.lpl.arizona.edu id
> RAA08762 > Sender: [e-mail]
> Precedence: bulk
> Reply-To: [e-mail]
> X-UIDL: 6a8f918e313807c76dfdbd9b10de7fd2

Comment 1

[Jean-Francois Ducarroz]

reassign to rhp

Comment 2

[rhp (gone)]

I know that Outlook Express can deal with our format=flowed/quoted printable 
email messages...I test with OE from time to time on MIME interoperability.

I think this is the culprit:

X-MIME-Autoconverted: from quoted-printable to 8bit by seds.lpl.arizona.edu id

Looks like they have some sort of service to convert quoted printable before it 
hits the desktop. I'm suspect of this service.

- rhp

Comment 3

[Akkana Peck]

Nope.  You're right that I had my mozilla pref set for quoted-printable, whereas
my 4.x pref was set to as-is.  So I changed the mozilla pref, and tried again to
send to the same user.  He still sees the error message, and the headers now no
longer include the line about autoconversion.  Note that I send mail to this
user all the time with 4.x, and it works fine.  I expect mozilla mail to be able
to send to any user I could converse with with Netscape (otherwise I can't use
mozilla instead of Netscape).

Comment 4

[Akkana Peck]

Rich: you mention testing with Outlook Express, but is it possible that you're
talking about the Windows version?  OE/Mac is a completely different program,
very popular among Mac users.

Comment 5

[rhp (gone)]

Sorry, but I can't debug without the source to the message as your friend is 
receiving it. The problem is that we are adhearing to the standard. If OE on 
Mac isn't smart enough to deal with it, there is little I can do.

- rhp

Comment 6

[Akkana Peck]

What level of source do you need to see?  My friend thought that the headers
would tell us what we need to know (remember, this is a plaintext message, so
there's no html source or mime multipart headers to deal with).  Let me know
what you need, and I'll ask for it ...

Comment 7

[Phil Peterson]

So is the bug that we're sending QP when we shouldn't? Or than the QP we 
generate is wrong? Seems like this should be easy enough to verify, given the 
body of the message that their QP -> 8bit translator started with. Or some other  
message which demonstrates the problem, if you (Akkana) prefer.

Comment 8

[rhp (gone)]

My uneducated guess is that OE on Mac is barfing on valid (but not common) 
format=flowed/quoted printable messages. I've asked for the source of the 
message from the person on the mac to verify.

- rhp

Comment 9

[Akkana Peck]

It's not just quoted printable; this happened after I switched my pref to "send
as is".  I'm not sure what's triggering the problem.  I'll append message source
as soon as I get some.

Comment 10

[Akkana Peck]

Attachment: A message which caused the complaint

Comment 11

[Akkana Peck]

Re my last comment: it looks like our mail server translated my message to
quoted-printable even though I didn't send it that way.  ??

In looking at the headers from these various messages, I notice that some say
8bit and some say 7bit, though I never use any characters beyond 7-bit ascii
when I'm typing the message.  I haven't found any regularity to which messages
say 8 vs 7 bits, or between the number of bits and whether the message will
cause OE/Mac to complain.  Why is it sometimes 7 and sometimes 8, and could this
be relevant to this bug?

Comment 12

[rhp (gone)]

Ok...how about this...

Akkana, can you take look in your sent folder and save the copy of the messages 
that were sent. Maybe I can tell from the original copies what is going on. 
There is no reason we should be sending 8-bit unless we really need to.

- rhp

Comment 13

[rhp (gone)]

Hi Akkana,
Let me know if you can dig those messages up from your Sent folder and I will 
take a look at them.

- rhp

Comment 14

[Akkana Peck]

Attachment: the message from my sent folder

Comment 15

[Akkana Peck]

Sorry, forgot to do that yesterday.  I've attached the message from my Sent
folder.  Any idea what's up with all the newlines between the headers of the
forwarded message?

Comment 16

[rhp (gone)]

Hi Akkana,
Any idea if this problem is still showing up. Not sure I'll be able to do much 
with this one.

- rhp

Comment 17

[John Moreno]

I am using OE 5.01 and just used Perl to send myself the attachment, and 
there was no error message for me.

Comment 18

[scottputterman]

reassigning to ducarroz

Comment 19

[Wayne Mery (:wsmwk)]

WFM per comment 17