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inbox does not open in thunderbird or mozilla suite



12 years ago
10 years ago


(Reporter: niraj rathi, Assigned: Scott MacGregor)


Firefox Tracking Flags

(Not tracked)




12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915

one fine morning the inbox just did not open . thunderbird tried desparately but
after doing it for five minutes windows reported that thunderbird is not
responding . other folders are opening . checked for the inbox size in the
Profile which shows that it is 330 MB ( not compacted till now ) and still
exists.  tried with mozilla suite but the result is same . tried to export files
to eudora but result is same .  gone through the thunderbird knowledge base ,
earlier reported similar bugs but it seems that there is no solution for this
particular problem .deleted inbox.msf etc. but of no avail . desparate situation
. Pls help .

Reproducible: Always

Steps to Reproduce:
1. copied the inbox in question to a new  folder name - local folder -99
2. went to accounts settings -local folders - local directory - location ( of
the (corrupt ) inbox .
3. closed thunderbird . started the thunderbird again.

Actual Results:  
it just keeps trying to log ( the hour glass is ON ) . after sometime it stops
responding . 

Expected Results:  
should have opened the inbox files .

I had another inbox  ( with older mails ) . they are all opening . it is the
latest ( last 4000 mails ) which have just refused to open. i use  norton av (
in my notebook ) and my mails are stored in a portable hard disk .

Comment 1

12 years ago
you might try shutting down norton AV temporarily.  And/Or, you might try
Thunderbird 1.5 beta2
On 6/1/2006 9:00 AM, Niraj Rathi wrote:
> the problem was not solved and i still have the inbox lying in a safe place.
> if there are any oterh solutions i will be glad to use them

please try trunk version from http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/
use a new/clean profile, startup in SAFE mode.
is your inbox local (on PC), pop or imap?
in addition to hour glass, any message in status area?

there are several similar bugs - for example see bug 48550 comment 5, bug 289369, Bug 317194, bug 177309
=> INCOMPLETE, no response from reporter
Last Resolved: 10 years ago
Resolution: --- → INCOMPLETE
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