Closed Bug 313064 Opened 19 years ago Closed 19 years ago

When I select Real Player as my preferred audio player, I get the window with "open with Quicktime Player (default)" and no other options, then I get the "unsupported transport" in the Quicktime player.

Categories

(Firefox :: File Handling, defect)

PowerPC
macOS
defect
Not set
major

Tracking

()

RESOLVED FIXED

People

(Reporter: marilynn.fowler, Unassigned)

References

()

Details

(Keywords: regression)

User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 I recently updated my Quicktime software. Since then, when I select Real Player as my preferred audio player, I get the window with "open with Quicktime Player (default)" and no other options, then I get the "unsupported transport" in the Quicktime player. This has happened at the http://www.npr.org and at other sites offering Real Player. The problem does not arise in Safari or Explorer. NPR sent me the following solution, but it did not work: "For Macintosh OS X: In the Finder, locate the folder where your Web browser downloads its files. This defaults to the desktop folder. In the list of files, find one that ends with ".smil," for example: "npr1337.smil." Right-click (or control-click) on the ".smil" file in the Finder, and select "Get Info." In the window that pops up, click the triangle to the left of the "Open With:" text, so that it points downward. (If it is already pointing downward, there is no need to click it.) Click on the drop-down box that says "Adobe GoLive CS (default)" or "QuickTime Player", and select "RealPlayer." Click "Change All." Restart your Mac." Reproducible: Always Steps to Reproduce: 1. click on any "Listen" button 2. Select "Real Player" as the preferred audio player Actual Results: A dialog box appears asking me what Firefox should do with this file. In the open with option it says "Quicktime (default)" with no other options. Expected Results: In the "open with" list it should give me the Real Player option, then launch in Real Player
Maybe related to bug 198809?
This is a major OS X helper application issue, where when one helper is already defined for the file type, Firefox does not let you manually pick a different one. Only choices are the default (despite the presence of a full pulldown menu) and save to disk. I suspect this is a dupe, will do some bugzilla sleuthing...
Severity: normal → major
Status: UNCONFIRMED → NEW
Ever confirmed: true
Surprisingly, I can't find a dupe. However, as mentioned in bug 267484, in older OS X builds: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; rv:1.7.3) Gecko/20040913 Firefox/0.10.1 ...there used to be an "Other" in the "Open With..." pulldown menu. So this must be a relatively recent regression. (marking +reg) This snafu is present on the 1.8/FF1.5 branch: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8b5) Gecko/20051006 Firefox/1.4.1 ...so I'm requesting blocking to have someone look at it. IMHO, it's a pretty poor UI issue. There is NO way to change this SOLE action Firefox presents for these SMIL files. Not in the download helper dialog, and not in Preferences->Download Actions. (It seems to be picking up the SMIL->QT default helper via system preferences, not from the helpers or plugins). Can someone confirm the open with "Other" option is still available on other platforms? I suspect this is OS X pp.
Flags: blocking1.8.1?
Keywords: regression
WORKAROUND, at least for SMIL files. The deeper Firefox UI problem remains. Marilynn reported that NPR suggested changing the SMIL association through OS X (Get Info). This change doesn't seem to be picked up by Firefox, nor is disassociating SMIL in Quicktime Preferences, though this may be a prerequisite. Here is what worked for me: 1) Start RealPlayer, and from the application menu ("RealPlayer", top-left next to the Apple) select "Preferences...". 2) From the icons at the top of the window, select "Media Types". 3) You should see a list of four or so types, with check boxes next to them all. On mine, SMIL was already checked. I unchecked it, which enabled the "Save Media Types" button. Click it, and RealPlayer will say that it needs to restart your web browser (Firefox). Respond to this dialog with "Configure". Now that you've unselected SMIL, re-select it, and click "Save Media Types" once again. 4) Now start up Firefox, and sites serving SMIL files to you should give you the RealPlayer as the only choice now, instead of Quicktime. If that doesn't work, and Quicktime is still listed, you may need to first go into OS X System Preferences -> Quicktime -> Advanced -> MIME Settings, expand Miscellaneous at the bottom, and uncheck SMIL. I wonder if this is only a problem for OS X users that either are still on 10.3 or that upgraded from it to 10.4. However, that's still the majority of OS X users out there that are affected. I bet if you install RealPlater *AFTER* the Quicktime upgrade that came out along side OS X 10.4, the SMIL file type wouldn't be thieved by Apple's less-capable implementation. (Remember their lovely PNG co-opting years ago?)
This happens to me with PDFs. It only gives me the option of using Preview, even though I have Adobe Reader installed. This is on a 12" Powerbook factory installed with Tiger, so I don't believe this is a 10.3 -> 10.4 upgrade issue. Can the reporter please rewrite the summary to be more general? Something like: Firefox on Mac OS X only gives one application option for "Open with" when opening links requiring an external application Are we sure this is a regression? If you want to see this bug fixed, then please vote for this bug!
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Comment #4 from Jeremy solved the problem. Thanks!
Status: NEW → RESOLVED
Closed: 19 years ago
Resolution: --- → FIXED
*** Bug 302198 has been marked as a duplicate of this bug. ***
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