314002 - Phantom email in Junk Folder

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[swann pichon]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.12) Gecko/20050919 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr-FR; rv:1.7.12) Gecko/20050919 Firefox/1.0.7

1. In the beta 1.5 version, I often have to compact the junk folder to make be able to trash a last email that stay stucked into it. it s like a fantom email : no exp, no date, no subject, no body ... Once compacted, it appears normally and I can trash it.
2. Do you plan to insert a command "empty junk" in the right click menu of the mouse ? It would be more convenient to do it that way rather than having to to do it througth the 'tool' menu.
Kind regards
Swann

Reproducible: Sometimes

Comment 1

[Ray Booysen]

Marking as enhancement

Comment 2

[Jean-Michel Reghem]

Hello ...
I confirm 1.
I've got the problem 3-4 times for 6 months ...
(a last unread mail in junk, with no exp, no date, no subject no body)
And i confirm that you have to compact the folder to be able to delete it.
If you did'nt compress the folder, you can delete it, but it reappairs always, even after restarting ...

For 2. yes, it can be an enhancement ... but i don't believe that it is a good fix for 1. ... 1. is really a bug and should be fixed ...

However, it is hard to reproduce it or have a testcase ...
Maybe someone can add the junk mail folders in attachement when the problem occurs ...

Comment 3

[Ray Booysen]

Fair enough.  This report can then be soley about the Phantom email and not the ability to empty the junk mail folder.

Swann, if you still want the enhancement for emptying the junk folder, please feel free to file another bug report.

Moving from enhancement to normal.

Can anyone attach a screenshot of the problem?  Also is this IMAP or POP3?

Comment 4

[Jean-Michel Reghem]

for my part, it was on a pop3 account 

Comment 5

[swann pichon]

pop3 as well. I confirm the compacting strategy

Comment 6

[Ray Booysen]

When does this email appear?  If you can provide some details into when you start seeing the email, that would be great.  Does it appear after an email is moved into the Junk folder?

Comment 7

[Jean-Michel Reghem]

the emails appairs totally blank
And i believe it can occurs after deleting all junk mails (via ctrl-a + del)

Comment 8

[Ray Booysen]

OK, thanks

As a test could you please go to your profile directory, and go into the mail account folder.  Close thunderbird and delete the Junk.msf file.  This is the index file for the Junk folder and will be recreated on startup.  There is a possibility that the current one has a problem.

Comment 9

[Jean-Michel Reghem]

ok .. i've done it ...
but as i hadn't the problem just before the deletion i've to wait the problem occurs ...

But Ray, i was believing that compressing folder deleted all msf and recreating new one? ... So as the solution is to compress folder before, the msf after compression is always clean ... no?

Comment 10

[Ulf]

Attachment: Shows the phantom email at the top of the mail-folder.

I had the same Problem.
I have an attachment to ollustrate this phantom email. But my phantom email is not in Junk-Folder.
And I think this bug depends on Bug #313973. It´s maybe the same in a other situation.

I think that this problem occurs when you get emails (and TB begin to sort them maybe in to the junk folder or filter them) and you change into the directory where TB store these emails before filter and sorting them.

For example TB save the emails after downloading in the inbox and then sort them into (maybe) junk-folder. And when you now change into the inbox, while TB is still downloading a few emails (maybe one or two are already downloaded) these failure (sometimes, not ever) occurs.

I use TB "Version 1.5 (20051201)" under WinXP SP2 and use these extensions:
enigmail, quote colors, quote collapse, AccountEx, MBoxImport, Remove Duplicate
Messages, header scroll extension, minimize to tray, change quote and reply
format, contact sidebar

Comment 11

[Ulf]

Attachment: This is what it will look like without the phantom email (when all is normal)

Comment 12

[Jean-Michel Reghem]

Attachment: phantom junk email

Comment 13

[Jean-Michel Reghem]

This is a screenshot of the problem:
https://bugzilla.mozilla.org/attachment.cgi?id=215221&action=view


And when i download my emails, and new junk are moved to the junk folder, the counter is always the number of junk email plus one
(see next screenshot: 2 junk mails, and counter shows 3)

Comment 14

[Jean-Michel Reghem]

Attachment: same, after receiving 2 new junk mails

same, after receiving 2 new junk mails

--> then just delete the first junk email --> both !!! disappears (thus both new junk was only one junk)

--> fantom is re-appears and the junk counter is now 2 !!!
(see next attachement)

Comment 15

[Jean-Michel Reghem]

Attachment: two fantom emails

--> so, if i try to delete the phantom email, it disappears (but the junk counter don't change) ... and when i click on other directory and come back to junk folder, the phantom is always there

Comment 16

[Jean-Michel Reghem]

Attachment: junk.msf file

--> this is the junk.msf file before compress folder

Comment 17

[Karsten Düsterloh]

Jean-Michel, are you using any extensions? If so, which? Does the still occur if you run TB in SafeMode?

Comment 18

[Jean-Michel Reghem]

Attachment: junk.msf file just after empy trash

--> going to trash, delete all 15 mails (all was junk) with ctrl-a + del
--> new mails in junk: 3 junk mails and counter was 3
--> delete the 3 junk mails
--> no more fantom
--> so, deleting the trash restore a correct junk.msf, as compress folder can do
--> the attachment is the new junk.msf

Comment 19

[Jean-Michel Reghem]

TB version 1.5 (20051201)
Extensions: 
Mail redirect 0.7.3
Talkback
Nightly Tester Tools 0.7.9.11 *
Mozilla Calendar 0.3a1+ *
Buttons! 0.4.7 *

--> * are new extensions, the problem occured before without them

What do you mean "Run TB in SafeMode" ?
It is difficult to reproduce ... 
i had the problem very often until 2005-10-27 (see comment 2 https://bugzilla.mozilla.org/show_bug.cgi?id=314002#c2 )
but since the last comment, it is the first time the phantom re-appairs

Call me an exorcist :-p)

Comment 20

[Jean-Michel Reghem]

Never more seen this problem with TB 2.0 ...

so WFM