Site not able to process order cancellation with Firefox, but no problem with Internet Explorer




13 years ago
8 years ago


(Reporter: e_boulanger, Unassigned)


1.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 5-15-2010], URL)



13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

I found something weird shopping on the internet.  I placed multiple order on EBgames (  I wanted to cancelled some of them but was never able to do so.  The site always returns a message saying that it is not able to process the cancellation.  I though first that it was the site that has a problem.  But then I tried with Internet Explorer and everything went fine.

To test my theory, I place a few orders using firefox and try to cancelled them.  I have never been able to cancel any of the order using firefox.  The same test with Internet Explorer works correctly.

It's even a case where Internet Explorer is faster then Firefox.  Everything goes fast with IE but Firefox seems to be lagging.

Reproducible: Always

Steps to Reproduce:
1. Place an order on
2. Try to cancel it (it won't work)
3. Cancel it with Internet Explorer (it will work)

Actual Results:  
When using firefox, the site says that it is not able to process the cancellation.

Expected Results:  
The order should be cancelled.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051029 Firefox/1.5 ID:2005102906

Put a tick in the box Remove and then clicked on Update Quantities, no problem.
This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
Whiteboard: [CLOSEME 5-15-2010]
Version: unspecified → 1.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile ( If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.