314327 - Site not able to process order cancellation with Firefox, but no problem with Internet Explorer

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[e_boulanger]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

I found something weird shopping on the internet.  I placed multiple order on EBgames (www.ebgames.com).  I wanted to cancelled some of them but was never able to do so.  The site always returns a message saying that it is not able to process the cancellation.  I though first that it was the site that has a problem.  But then I tried with Internet Explorer and everything went fine.

To test my theory, I place a few orders using firefox and try to cancelled them.  I have never been able to cancel any of the order using firefox.  The same test with Internet Explorer works correctly.

It's even a case where Internet Explorer is faster then Firefox.  Everything goes fast with IE but Firefox seems to be lagging.

Reproducible: Always

Steps to Reproduce:
1. Place an order on www.ebgames.com
2. Try to cancel it (it won't work)
3. Cancel it with Internet Explorer (it will work)

Actual Results:  
When using firefox, the site says that it is not able to process the cancellation.

Expected Results:  
The order should be cancelled.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051029 Firefox/1.5 ID:2005102906

WFM.
Put a tick in the box Remove and then clicked on Update Quantities, no problem.

Comment 2

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.