314702 - Thunderbird freeze on opening - Task not responding

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Diana Sather]

User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

I was in the middle of reading my email, and Thunderbird stopped working.  I scanned for viruses and sypware and my system came up clean, but Thunderbird will not work.  I tried reinstalling it, but nothing works.  Now, if I open the program it just hangs there with an hour glass, and won't do anything.  When I try to close the program (control/alt/del) it says that the program is not responding.  I can't get in to read or retrieve my old mail, or get any new ones.  

Reproducible: Always

Comment 1

[Ray Booysen]

Diane, what version of thunderbird are you using?

Comment 2

[Diana Sather]

(In reply to comment #1)
> Diane, what version of thunderbird are you using?
> 

1.07, that I downloaded on the web site two days ago.  

Comment 3

[Ray Booysen]

Diane, would it be possible to try to reproduce this bug on a 1.5 build?  I don't have a window ME machine myself to try unfortunately.

Comment 4

[Diana Sather]

(In reply to comment #3)
> Diane, would it be possible to try to reproduce this bug on a 1.5 build?  I
> don't have a window ME machine myself to try unfortunately.
> 

I tried to re-install that version as well, with the same results.  This is just weird, because I have been using Thunderbird for the last year on this PC with good results.  If I copy Thunderbird in my programs folder onto my external hard drive, and get another PC (which I have on lay away right now) would my data be lost?  I am thinking that maybe it is my PC, and not the software.  Possibly...   Outlook still works on this PC, but I hate using it. 

Comment 5

[Ray Booysen]

Your data is stored in your profile, so if you copy the folder, none of your current mail will be visible.  Try installing it on another computer (Windows ME too) if possible and see if the hang still appears.

Thanks for your help.

Comment 6

[Diana Sather]

(In reply to comment #5)
> Your data is stored in your profile, so if you copy the folder, none of your
> current mail will be visible.  Try installing it on another computer (Windows
> ME too) if possible and see if the hang still appears.
> 
> Thanks for your help.
> 

So if I copy the profile folder along with the rest of Thunderbird, then it still won't work?  There are a lot of things in there right now that I will need.  I don't know of anyone else that has a Win Me PC.  Everyone that I know has XP, which I am going to get in a couple of weeks.

Comment 7

[Ray Booysen]

If you copy your profile, the data will still exist and TB should pick it up.

Comment 8

[Wayne Mery (:wsmwk)]

no follow up comment so far, so => incomplete
please comment if you still see a problem.