New Mail Icon In System Tray Disappears Before Reading New Mail

RESOLVED INCOMPLETE

Status

Thunderbird
General
RESOLVED INCOMPLETE
13 years ago
9 years ago

People

(Reporter: Seth McFarland, Unassigned)

Tracking

x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051025 Firefox/1.5
Build Identifier: Thunderbird 1.5 Beta 2 (20051006)

When new mail arrives, a little box pops up in the lower right of the screen and then disappears. A "new mail" icon then remains in the system tray.

At some point that "new mail" icon just disappears (it's not hidden by XP's "hide system tray icons" feature) before I have a chance to un-minimize Thunderbird and read the new messages. 

It's almost like the next time Thunderbird checks mail, if there are no new messages since the last time it checked, it clears the icon. That may not be exactly what's happening, but it seems that way.

Regardless of the reason, the end result is that when I return to my computer after being away (or if I just haven't viewed/restored the Thunderbird window) for a while , I cannot trust that there will be a "new mail" icon in the system tray even if I have unread messages in my inbox.

The account is on an IMAP server and Thunderbird is set to check for new messages every 3 minutes.

Reproducible: Sometimes

Steps to Reproduce:
1. Minimize Thunderbird
2. When new mail arrives, do nothing but note that the "new mail" icon appears in the system tray.
3. Continue working in other windows or walk away from the computer long enough for Thunderbird to complete several "automatically check for new messages" cycles.


Actual Results:  
The "new mail" icon is no longer in the system tray even though you have not viewed the unread message(s).

Expected Results:  
When new messages arrive, the "new message" icon in the system tray should persist until Thunderbird is brought into focus and a folder containing unread messages is selected.

I'm using the default theme.  I have two secure IMAP accounts, one POP account and one News Group account configured in Thunderbird.
(Reporter)

Updated

13 years ago
Version: unspecified → 1.5

Comment 1

12 years ago
> Actual Results:  
> The "new mail" icon is no longer in the system tray even though you have not
> viewed the unread message(s).
> 
> Expected Results:  
> When new messages arrive, the "new message" icon in the system tray should
> persist until Thunderbird is brought into focus and a folder containing unread
> messages is selected.
> 
> I'm using the default theme.  I have two secure IMAP accounts, one POP account
> and one News Group account configured in Thunderbird.
> 

This happens to me as well.  Not seeing the email icon is no guarantee you don't have email.

Comment 2

12 years ago
also experiencing this problem

Comment 3

10 years ago
FWIW, I'm seeing this happen on version 2.0.0.12 under Windows 2000 sp4. 

Comment 4

10 years ago
It's definitely true that if you explicitly click Get New Messages, or if you open a new mail window which triggers the "Get New Messages on startup" 
(suite bug 344066; no longer an option in TB 3.x), that the icon clears.  But I can't reproduce the icon disappearing simply by going thru some check-for-new cycles, with new messages in a POP account.

Reporters:
Do you have any other settings that might cause some other activity run off a timer?  (For instance, the Disk Space "retention policy" (in Account Settings and also Folder Properties.)

Do you know whether the account that generated the original tray icon was IMAP or POP?  Could there be new messages in multiple accounts?

Updated

10 years ago
Assignee: mscott → nobody
Reporter can you reply to comment #4, please?
Whiteboard: closeme 2009-08-10
(Reporter)

Comment 6

9 years ago
It's been almost four years since I originally posted this bug.  I'm sorry to say I'm not even using Thunderbird anymore so I can't accurately reply to comment #4.
INCOMPLETE for comment #6
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
Whiteboard: closeme 2009-08-10
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