Closed Bug 315926 Opened 19 years ago Closed 17 years ago

When loading an Adobe Acrobat file, Firefox 1.5 silently quits w/o generating a Windows crash report. (Adobe Acrobat Pro 7.0.7)

Categories

(Firefox :: File Handling, defect)

x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: robertsj, Unassigned)

References

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051107 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051107 Firefox/1.5

I can't reproduce it. I suspect that it happens only upon the first instance of loading a PDF file, subsequent loads work.

Reproducible: Sometimes
Install with talkback and see if talkback comes up? http://kb.mozillazine.org/Talkback
Is this a dupe of bug 280109?
Not a dupe, as that bug was apparently in Acrobat Reader. Sorry for the bugspam.
What is Adobe Acrobat Reader's version or Adobe Reader's version?
(Please put it in summary for ease of understanding of problem/searching bug)
See meta Bug 336184 Comment #2.
(In reply to comment #1)
> Install with talkback and see if talkback comes up?
> http://kb.mozillazine.org/Talkback
> 

OK ... I've installed Talkback and we'll see what happens, but this hasn't happened since I upgraded to 1.5.0.2.
(In reply to comment #4)
> What is Adobe Acrobat Reader's version or Adobe Reader's version?
> (Please put it in summary for ease of understanding of problem/searching bug)
> See meta Bug 336184 Comment #2.

Adobe Acrobat Pro, Version 7.0.7
(In reply to comment #4)
> What is Adobe Acrobat Reader's version or Adobe Reader's version?
> (Please put it in summary for ease of understanding of problem/searching bug)
> See meta Bug 336184 Comment #2.
> 
Here's info on the plugins:

C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\ADBC.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:29:34 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Accessibility.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:50:24 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\AcroForm.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:51:50 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Annots.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:51:16 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Catalog.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:28:32 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Checkers.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:52:32 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\DVA.api
    Version 7.0.0.0
    Creation Date 2004/12/14
    Creation Time 4:29:58 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\DigSig.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:52:52 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\DistillerPI.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:51:30 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\EScript.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:47:48 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\EWH32.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:46:38 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\FlattenerView.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:31:46 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\HLS.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:29:52 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\HTML2PDF.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:53:32 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\IA32.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:51:54 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\ImageConversion.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:53:16 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\ImageViewer.API
    Version 7.0.0.41005
    Creation Date 2004/10/11
    Creation Time 11:00:04 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\JDFProdDef.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:48:10 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\LegalPDF.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:53:26 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\MakeAccessible.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:54:36 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Multimedia.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:56:44 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\PDDom.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:54:14 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\PPKLite.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:55:36 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\PaperCapture.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:53:48 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\PictureTasks.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:34:06 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Preflight.api
    Version 7.0.7 (109)
    Creation Date 2005/06/27
    Creation Time 12:34:58 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\SaveAsRTF.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:57:06 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\SaveAsXML.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:31:08 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Search.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:39:44 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Search5.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:34:38 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\SendMail.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:55:12 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Soap.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:57:36 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Spelling.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:55:36 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\TablePicker.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:40:30 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\TouchUp.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:55:52 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\Updater.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:58:00 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\WebPDF.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:32:06 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\ebook.api
    Version 7.0.0.2004121400
    Creation Date 2004/12/14
    Creation Time 4:30:44 AM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\reflow.api
    Version 7.0.5.2005092300
    Creation Date 2005/09/23
    Creation Time 8:54:50 PM
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\weblink.api
    Version 7.0.7.2006011300
    Creation Date 2005/09/23
    Creation Time 8:58:14 PM

(In reply to comment #7)
> Here's info on the plugins:
> C:\Program Files\Adobe\Acrobat 7.0\Acrobat\plug_ins\ADBC.api

No, no, they are plugins for Adobe Acrobat himself, not PDF plugin for Mozilla.
Read meta Bug 336184 Comment #2, please.
 (Note: When Adobe Reader 7.0.5/MS Win, pdf plugin's version was 7.0.0, )
 (      and it's still 7.0.0 after upgrade to Adobe Reader 7.0.7.       )
Summary: When loading an Adobe Acrobat file, Firefox 1.5 silently quits w/o generating a Windows crash report. → When loading an Adobe Acrobat file, Firefox 1.5 silently quits w/o generating a Windows crash report. (Adobe Acrobat Pro 7.0.7)
To bug opener and all problem reporters:
Same question as Bug 351762.
Does your crash or hang or freeze occur even after Adobe Reader 8.1?
Sorry ... I haven't a clue. I'm running 2.0.0.4 now, so I wouldn't know. I haven't had any problems like this since upgrading to Firefox 2.0
In that case, I'll resolve this as WORKSFORME. Thanks for the feedback, Johnathan!
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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