Closed Bug 316650 Opened 19 years ago Closed 16 years ago

Firefox crashes when I visit certain websites - Javascript bug?

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
VERIFIED INCOMPLETE

People

(Reporter: vlm123, Unassigned)

Details

(Keywords: crash) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8) Gecko/20051107 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8) Gecko/20051107 Firefox/1.5

Firefox crashes when I visit certain websites using Javascript, such as dexonline.com or lifetimetv.com.  When I turn off Javascript, these websites do not work.  When I am on dexonline.com, and I type in a name to search for the phone number and address or when I am on Lifetimetv.com and I try to click on a Lifetime program, I get the "firefox has generated errors...will close...", it closes, and I have to restart Firefox.

Reproducible: Always

Steps to Reproduce:
1. Open Firefox
2. Visit dexonline.com or lifetimetv.com; search for a phone number on dex or try to visit a message board.
3. Firefox crashes.

Actual Results:  
Firefox crashed again.

Expected Results:  
It should have allowed the websites to function normally.
Do you have Talkback IDs for these crashes? http://kb.mozillazine.org/talkback
(In reply to comment #1)
> Do you have Talkback IDs for these crashes? http://kb.mozillazine.org/talkback
> 

No, I don't.  I did install Talkback today, and I went back to dexonline.com, and the same thing happened, so a report was made.
Here are the two Talkback IDs I have for this bug:  

TB12031927H
TB12035151Q

Thanks!


very strange (do you have any plugins installed?):
  
Incident ID: 12035151
Stack Signature	0x65726946 7595898c
Product ID	Firefox15
Build ID	2005111116
Trigger Time	2005-11-19 09:06:16.0
Platform	Win32
Operating System	Windows NT 5.0 build 2195
Module	
URL visited	
User Comments	
Since Last Crash	1657 sec
Total Uptime	1740 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
0x65726946
0x5c786f66
0x18a16457
Keywords: crash
(In reply to comment #4)
> very strange (do you have any plugins installed?):
> 
> Incident ID: 12035151
> Stack Signature 0x65726946 7595898c
> Product ID      Firefox15
> Build ID        2005111116
> Trigger Time    2005-11-19 09:06:16.0
> Platform        Win32
> Operating System        Windows NT 5.0 build 2195
> Module  
> URL visited     
> User Comments   
> Since Last Crash        1657 sec
> Total Uptime    1740 sec
> Trigger Reason  Access violation
> Source File, Line No.   N/A
> Stack Trace     
> 0x65726946
> 0x5c786f66
> 0x18a16457
> 

I have Quicktime and Macromedia.  Maybe some other plug-ins.  How can I determine which ones I have?
about:plugins
(In reply to comment #6)
> about:plugins
> 

Thanks!  Here is the list of plug-ins I have:

Shockwave Flash
Mozilla Default Plug-In
Real Jukebox NS Plugin
RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
RealPlayer Version Plugin
Adobe Acrobat
QuickTime Plug-in 7.0.3
Windows Media Player Plug-in Dynamic Link Library
Microsoft® DRM

Those are it.
Five bucks says it's Quicktime. (See bug 312217.)
Okay, so how can I tell if the problem is, indeed, Quicktime?  Do I remove it???

I have racked up more Talkback IDs, same issue.
Here are more Talkback IDs:

TB12357455E
TB12328153X
TB12158449M 
TB12082855K 
TB12082729E

GAK!!!
I also wanted to mention that when I visit dexonline.com on Internet Explorer and do a telephone number search, IE crashes, too.
Okay, if it's crashing in IE, too, then it's Quicktime. Judging from the fact that Apple has fixed the bug. So, upgrading Quicktime should solve your crash.

*** This bug has been marked as a duplicate of 312217 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago
Resolution: --- → DUPLICATE
I've already upgraded to Quicktime 7.0.3, and there is no newer version of Quicktime, and Firefox and IE are still crashing.  What now?
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
(In reply to comment #13)
> I've already upgraded to Quicktime 7.0.3, and there is no newer version of
> Quicktime, and Firefox and IE are still crashing.  What now?

We wait for Quicktime to fix their bug. Also, note that there might be subversions of 7.0.3. (When I checked to see if they'd released anything greater than 7.0.3 on Windows I think it showed 7.0.3.52 or something.) This has probably been fixed judging by the number of bug reprorts we've had lately...



*** This bug has been marked as a duplicate of 312217 ***
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago → 19 years ago
Resolution: --- → DUPLICATE
Where can I get QT 7.0.3.52?  I think only 7.0.3.50 is available. Not sure.
So is the best thing to do is upgrade to Windows XP, as this bug is not resolved at all.  I have adjusted my QT settings, and Firefox is still crashing.
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
vlm123@gmail.com, please post the a valid talkback ID for the crash and we'll see if it's really Quicktime. If it is, then comment 12 and comment 14 still stand.
TB12832386H  This is the Talkback ID for the crash that happened when I visited http://www.dexonline.com and tried to perform a number search.

TB12832398X  This is the Talkback ID for the crash that occurred when I visited http://www.lifetimetv.com and clicked on the Designing Women link.  
vlm123@gmail.com, those talkback IDs are all pretty useless. Could you follow the steps here and try to get a stacktrace using WinDbg? http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg
I'm not sure I did the whole debugging process correctly.  This is what happened when I tried to open the special/trunk version of Firefox:

(334.484): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000000 ebx=00000000 ecx=0102aaa4 edx=0012fcf4 esi=0102a9b0 edi=0017162c
eip=01603340 esp=0012fce8 ebp=0012fcfc iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00010246
*** WARNING: Unable to verify checksum for C:\unzipped\firefox-trunk-20051210[1]\firefox\components\gklayout.dll
gklayout!PresShell::Destroy+0x18a:
01603340 8b08             mov     ecx,[eax]         ds:0023:00000000=????????


Does this help?
Hello? Anybody????
at the very least you need either kp (or an equivalent) of !analyze -v

so. "no" what you pasted in comment 20 does not help.
What is KP or !analyze??????? 

Other people are having a lot of problems with FF crashing and their problems not being resolved, also. What is going on?!
those are commands for windbg.
reporter, Do you still see this problem. If you do not, please close the bug with resolution WORKSFORME, INVALID, etc as may be appropriate to your situation (but not FIXED unless you know the bug with the patch). 

If you still see problem using a current version of Firefox or trunk build, please provide additional detail.
Whiteboard: closeme 2008-12-10
@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://new.quality.mozilla.org/bug-writing-guidelines.
Status: UNCONFIRMED → RESOLVED
Closed: 19 years ago → 16 years ago
Resolution: --- → INCOMPLETE
Whiteboard: closeme 2008-12-10
Status: RESOLVED → VERIFIED
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