317664 - wiener-staatsoper.at - Java applet doesn't work right (but works in Safari on the same computer)

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: German, defect)

Description

[georg.brownstone]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051107 Camino/1.0b1
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051107 Camino/1.0b1

On the Vienna Opera site, when you want to order tickets, you can click to a seating plan which shows which seats are left or sold, and what the various prices are. This seating plan begins to load, but never loads completely in Camino, but it does with Safari. Camino doesn't crash, it's just useless for this site. I've experienced this with some other sites, too. Such sites are, of course, no problem with Windows.

Reproducible: Always

Steps to Reproduce:
1. Go to site above.
2. Navigate to buy tickets for a future performance, where there are still open seats.
3. Open the seating plan. Bam. No crash, just no useful result.

Actual Results:  
The seating plan page opens, but the plan doesn't actually materialize to show the seats or the other information which ought to be there.


Such sites have traditionally been difficult or inaccessable for Macs, at least since OS X. When they worked, it was only with Internet Explorer, and that is often still true. Now, Safari is beginning to be more useful than it was. I like Camino better - can't even tell you why - and it's my default browser, but I can't always use it.

Comment 1

[Steven Michaud [:smichaud] (Retired)]

I get various errors with Camino 1.0b1 on Mac OS X 10.3.9 and 10.4.3.  But I
also get an error with Firefox 1.5 RC3 on SuSE Linux (with Sun's Java 1.4.2).
I suspect that all of these problems are caused by the applets themselves (or
by the HTML code that launches them) -- I suspect that they are tightly bound
to certain browsers and certain environments.

Using Java 1.4.2 on OS X 10.3.9 and 10.4.3 I get an ArrayOutOfBoundsException
(from the JVM) in the Java console and in the status bar.

Using Java 1.5.0 on OS X 10.4.3 I sometimes get the ArrayOutOfBoundsException
and I sometimes get a "transmission error" message put up by one of the Vienna
Statsoper applets.

On SuSE Linux (using Firefox 1.5 RC3 and Sun's Java 1.4.2) I get a message
from the Vienna Statsoper applets telling me that I should upgrade my Java
version!  (Needless to say, my Java version is correctly installed, and works
correctly in Firefox 1.5 RC3 on other pages.)

This should probably be considered a site evangelism bug.

Comment 2

[Steven Michaud [:smichaud] (Retired)]

I tested with the English language interface.

To get there:

1) Visit http://www.staatsoper.at/Content.Node2/en/index.php.
2) Choose "Internet Ticket Sales" (on the right) -- a new window will pop up.
3) In the new window choose "Advance Booking".
4) Choose "Ticket Sale" in the Event column (to the left).
5) Choose "Advance Booking" (again) on the right.

Comment 3

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

If Steven says this should be an evangelism bug, so shall it be.

Comment 4

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.