317779 - 'Clear Private Data' causes AI RoboForm toolbar to go blank.

Status: RESOLVED INCOMPLETE

(Firefox :: Toolbars and Customization, defect)

Description

[Tom Yates]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

With one or any number of tabs open, and the RoboForm toolbar installed and visible, select:
  - Tools
  - Clear Private Data...
  - press 'Clear Private Data now'
The RoboForm toolbar will be present, but is now empty (no text or icons).
Turning the toolbar off and back on does not fix the problem... you must 
restart Firefox to get the RoboForm toolbar contents back to normal.

Reproducible: Always

Steps to Reproduce:
With one or any number of tabs open, and the RoboForm toolbar installed and visible, select:
  - Tools
  - Clear Private Data...
  - press 'Clear Private Data now'

Actual Results:  
Private data is cleared, and the RoboForm toolbar is present, but it is now empty (no text or icons). Turning the toolbar off and back on does not fix the problem... you must restart Firefox to get the RoboForm toolbar contents back to normal.

Expected Results:  
Private data is cleared, with no impact on the RoboForm toolbar.

See attachments for configuration information.

Comment 1

[Tom Yates]

Attachment: Firefox Config (extensions, themes, plug-ins) info

Comment 2

[Tom Yates]

Attachment: Firefox Build info

Comment 3

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.