317806 - citibank.com - Citicard Virtual Account number popup window appears but doesn't work

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English Other, defect)

Description

[James Garbern]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

Hi,
   I can't see this reported before. I have a Citicard (Mastercard) credit card. A nice feature to help prevent identity theft is the virtual account number (http://www.citibank.com/us/cards/tour/cb/shp_van.htm). It worked well with Firefox 1.07, but seems to be broken in 1.5rc3. When it's launched, the popup window appears, but it is just a solid blue and seems to get stuck there.

Reproducible: Always

Steps to Reproduce:
1. Login to Citicard account
2. Click on Virtual account number link, or 'outsmart the hackers' button
3.

Actual Results:  
Virtual account number popup window is drawn, but only solid blue window appears. Gets stuck there instead of proceeding to greeting window.

Comment 1

[Scott Field]

Using Bon Echo 2.0.0.1pre (Firefox 2) under Mac OS X 10.4.8, I get the sign-in box for the virtual credit card, but cannot enter or paste my User ID or password into the sign-in fields.  Works OK on IE for Mac. 

Comment 2

[Scott Field]

Received a response from Citibank

"Customer Service Wrote:

With the 10.0 Macintosh Operating System, you would need to use Internet Explorer as your browser in order to utilize the Virtual Account Number program.

We apologize for any inconvenience this may have caused.

Thank you for using our website."

Comment 3

[Steve England [:stevee]]

So is this a Tech Evangelism bug?

Comment 4

[Bryan Henry]

If this is still occurring, James, could you please come back and comment here? There's been no activity here for a while. I'm marking this for re-review on Feb. 6th and it'll likely be closed if we don't see any indication that this is still a problem by then. Otherwise, this looks like a Tech Evangelism problem rather than a bug (as Steve said).

Comment 5

[Chris Lawson (gone)]

The URL given in this bug now redirects to 

https://www.citicards.com/cards/wv/home.do

Is it still happening? I don't do business with Citi any more, so I can't check it myself.

Comment 6

[Chris Lawson (gone)]

INCOMPLETE due to lack of response. Scott, if you can provide the requested information, please feel free to reopen this bug.