317810 - Mozilla won't open in my new desktop computer

Status: RESOLVED WORKSFORME

(Toolkit :: Startup and Profile System, defect)

Description

[Peter Hobbs]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 (No IDN) Firefox/1.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 (No IDN) Firefox/1.0.4

I bought a new desktop from gateway with Windows XP installed. I downloaded Mozilla Firefox setup 1.0.7 but when I click on the icon (the program installed OK), I get a error message "firefox.exe has encountered a problem and needs to close" The error signature is AppName: firefox.exe  AppVer: 1.0.7.0 and ModName: kernel32.dll  ModVer: 5.1.2600.2180   Offset: 00009784

What is wrong? It works fine on my laptop with the same XP system. Something wrong with the new desktop. Probably some setting. Appreciate any help. Peter

Reproducible: Always

Steps to Reproduce:
1. Just click on the Mozilla Firefox icon on the desktop
2. The same happens in safe mode
3.

Actual Results:  
I get an error message listed above in safe or normal mode

Expected Results:  
I got the error message

It should open the program

Comment 1

[Ria Klaassen (not reading all bugmail)]

Maybe you could try a new start of everything?
Within a few days the new 1.5 will come out. You could also try the current 1.5RC3. Before installing try making a new profile (close Firefox, click on your Windows Start button and type %appdata% in your Run box. Rename the folder Mozilla.

Comment 2

[José Jeria]

You could also create a new profile by starting Firefox with the -p extension:
firefox.exe -p

Comment 3

[Peter Hobbs]

(In reply to comment #2)
> You could also create a new profile by starting Firefox with the -p extension:
> firefox.exe -p
> 

This worked!! Many thanks. I will also get the new version 1.5 Peter

Comment 4

[Peter Hobbs]

(In reply to comment #2)
> You could also create a new profile by starting Firefox with the -p extension:
> firefox.exe -p
> 

Actually, it worked on my laptop which worked anyway, but it didn't work on my new desktop. I downloaded the beta 1.5RC3 version and that didn't work either. Any more suggestions? Appreciate the help. Peter

Comment 5

[Peter Hobbs]

(In reply to comment #1)
> Maybe you could try a new start of everything?
> Within a few days the new 1.5 will come out. You could also try the current
> 1.5RC3. Before installing try making a new profile (close Firefox, click on
> your Windows Start button and type %appdata% in your Run box. Rename the folder
> Mozilla.
> 

Nothing worked, even the new beta version. Do you have some other suggestions. This is very frustrating. Peter

Comment 6

[José Jeria]

Did you try the approach in comment 1? That + an uninstall of firefox, make sure the "mozilla firefox" folder is gone in program files folder

then reinstall

Comment 7

[Ryuichi KUBUKI]

WFM on Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20060924 Minefield/3.0a1 ID:2006092404 [cairo]

Save Bookmarks.html and remove the profile then reinstall the latest build.