318195 - Replying to an email selects the wrong sender (another account, not me)

Status: RESOLVED DUPLICATE of bug 327713

(Thunderbird :: Message Compose Window, defect)

Description

[Bill Cumming]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Thunderbird v1.5 Beta 2 (20051006)

The problem: when I click on Reply to an email that was sent to my individual email account, the "Reply To" (i.e. sender) address that will go out with my email often randomly selects one of the other email accounts we have setup in Thunderbird. If I am not paying attention, the email will go out with a Reply To address of, say, my wife instead of me, and the recipient may not know who she is (she has a different last name). I can manually correct this before I send it, but it is very annoying. 

It happens to both my wife and I when we reply to emails, about 50% or more of the time (but not 100%). Our sons do not generally reply to emails via Thunderbird, so we can't say whether it happens to them. It happens when selecting an email clearly addressed to each of us (see below for how we filter each email account). The emails we reply to clearly indicate our individual email address in the "Recipient" column of our personal inbox / folder.

This seems to be related to specific emails in my inbox / folder. I have closed and restarted Thunderbird 4 times and tried replying to the first 15 emails in my inbox, and the same ones consistently mess up. From View | Message Source there is no reference to the other email address (even doing a Find does not detect the other email address).

My family and I have created 5 different email accounts in Thunderbird (4 from one POP server, one from a different server). Thunderbird is set to download emails for all 5 every time it starts up (for all WinXP logins). Each person's email is setup in Account Settings | Server Settings | Local folder as e.g. "C:\Documents and Settings\All Users\Mail\_ACCOUNT SETTINGS\Leah", as appropriate for each user, so most (but not all) emails are filtered into our own individual folders, not the global Inbox. As an aside, I still can't figure out why any emails would ever appear in the Inbox with this setup, and some of the ones in the Inbox seem to either have no addressee or an addressee that is none of our email addresses.

What follows below is the message source for one email that incorrectly sets the From field to [e-mail] (my wife) when the email is clearly addressed to me ([e-mail]):


From - Mon Nov 28 10:36:21 2005
X-Account-Key: account4
X-UIDL: 2600-1056123133
X-Mozilla-Status: 0013
X-Mozilla-Status2: 00000000
Return-path: <[e-mail]>
Received: from ms-mta-03 (ms-mta-03-smtp.rdc-kc.rr.com [10.15.8.73])
 by ms-mss-03.rdc-kc.rr.com
 (iPlanet Messaging Server 5.2 HotFix 2.04 (built Feb  8 2005))
 with ESMTP id <[e-mail]> for [e-mail];
 Mon, 28 Nov 2005 10:35:02 -0600 (CST)
Received: from hrndva-mx-11.mgw.rr.com (hrndva-mx-11.mgw.rr.com [24.28.204.30])
 by ms-mta-03.rdc-kc.rr.com
 (iPlanet Messaging Server 5.2 HotFix 2.04 (built Feb  8 2005))
 with ESMTP id <[e-mail]> for [e-mail]
 (ORCPT [e-mail]); Mon, 28 Nov 2005 10:35:02 -0600 (CST)
Received: from outbound4.mail.tds.net (216.170.230.94)
 by hrndva-mx-11.mgw.rr.com with ESMTP; Mon, 28 Nov 2005 11:35:02 -0500
Received: from outaamta02.mail.tds.net
 (outaamta02.mail.tds.net [216.170.230.32])	by outbound4.mail.tds.net
 (8.13.4/8.12.2) with ESMTP id jASGZ1WN008514	for <[e-mail]>; Mon,
 28 Nov 2005 10:35:01 -0600 (CST)
Received: from [216.170.220.210] by outaamta02.mail.tds.net with ESMTP id
 <20051128163501.TKGL23063.outaamta02.mail.tds.net@[216.170.220.210]> for
 <[e-mail]>; Mon, 28 Nov 2005 10:35:01 -0600
Date: Mon, 28 Nov 2005 10:34:58 -0600
From: Donna Kummer <[e-mail]>
Subject: Re: Music composition software
In-reply-to: <[e-mail]>
To: [e-mail]
Message-id: <[e-mail]>
MIME-version: 1.0 (Apple Message framework v746.2)
X-Mailer: Apple Mail (2.746.2)
Content-type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
Content-transfer-encoding: 7bit
References: <[e-mail]>
Original-recipient: rfc822;[e-mail]

There's MidiScan, but I don't know what it sells for.  I've used it  
in the past, but I've found that it takes more time to edit than I  
like.  I have the advantage of being able to "play in" the parts from  
a keyboard though.  And with Finale, I can play in multiple parts at  
a time and have it separate them.

On Nov 27, 2005, at 5:09 PM, Bill **** wrote:

> I know we've had this conversation before, but age has its  
> effects.....
>
> I've got Cakewalk ScoreWriter, which is passable for writing and  
> editing music, but it's a bitch to manually enter each stinkin'  
> note of, say, a Brass Quartet part, transpose it, check it, combine  
> all 4 parts into a score, etc. As I recall you have a different  
> brand that lets you scan in the original so that it automatically  
> enters the notes for you. Which software package is that? I'm  
> guessing it's maybe $150 or so?
>
> I figure I'll hit up the family for xmas and maybe I'll get lucky.
>
>
> Thanks!
>
> Bill ****
> [e-mail]
>
>


Reproducible: Sometimes

Steps to Reproduce:
1. Select an email that has been filtered into my personal folder (clearly addressed to me, not my wife or sons).
2. Click on the Reply button.
3. Lo and behold, the From and Reply To fields are often one of the other email accounts (e.g. my wife), not me.

Actual Results:  
About 50% of the time another email account is selected in the From and Reply To fields. Depends on the individual email (some do, some don't, consistently for each email message).

Expected Results:  
It should select my email address in the From and Reply To fields.

It annoys the hell out of me, but it is easily worked around by selecting the correct email account in the From field.

Comment 1

[Lasse Riis]

THis happens to me too. Only it seems always to choose the top-account in the account drop-down menu. It's really annoying and happens with different e-mails. I am yet to single them out though.

I'm on Linux with TB 1.0

Comment 2

[d2_c2]

It happens to me as well.  I have five accounts, one of which is shared by others and can be accessed from other computers.  It is this account which randomly uses the first account's from information.  As has been said, the correct account can be chosen, but it is very annoying.

This is a random occurance, but I do not view it as minor.  Since I can't reorder the accounts and the first account, which is my personal one is distributed inappropriately.

Of the five accounts, three are from one server and two are from another server.  The problems seems to occur only from the domain named accounts hosted by sbc/att/yahoo business server. 

The other two accounts are non domain named and are on the main att/yahoo sbcglobal.net server.

Comment 3

[Wayne Mery (:wsmwk)]

Does this happen using safe mode?
Please try a trunk build and report back - http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/

Comment 4

[d2_c2]

I have not tried working in safe mode.  I did download the new build (version 3 alpha 1 (20060821))and the first email that I sent, defaulted to the first account, i.e., the wrong account.

I am using win2k.

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #0)
> X-Account-Key: account4
Which account is defined as "account4" in your profile?

Bill Cumming, see Bug 327713 Comment #3 and Bug 327713 Comment #4, and if same problem, please close this bug as DUP of Bug 327713.
(sorry but I missed Bug 327713 Comment #1)    

By the way, my workaround is Bug 327713 Comment #11 (1) :-)

Comment 6

[Bill Cumming]

(In reply to comment #5)
> (In reply to comment #0)
> > X-Account-Key: account4
> Which account is defined as "account4" in your profile?
> 
> Bill ****, see Bug 327713 Comment #3 and Bug 327713 Comment #4, and if same
> problem, please close this bug as DUP of Bug 327713.
> (sorry but I missed Bug 327713 Comment #1)    
> 
> By the way, my workaround is Bug 327713 Comment #11 (1) :-)
> 


If I read it correctly, Bug 327713 Comment #3 seems to suggest that it should fail every time. My situation is intermittent. Only certain emails trigger it. I'm not enough of a Thunderbird person to know where to look for the headers and files you suggest. And alas, we rebuilt our XP box from scratch, but our Ghost backup did not correctly backup all the Thunderbird folders so we've lost all our archival email, address books and settings. I rebuilt our accounts to be "the same", but I haven't seen it happen in the last 2 months since the rebuild. I'm guessing the rebuild had an effect. Sigh.

Bill ****

Comment 7

[Mike Cowperthwaite]

I think WADA is right that this is a dupe.  Bill Cummings, if you can provide evidence at any point that this problem is different from that one, feel free to reopen this bug.

*** This bug has been marked as a duplicate of 327713 ***