cannot export references from web of science with firefox (works with explorer)

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
12 years ago
8 years ago

People

(Reporter: lauren_hough, Unassigned)

Tracking

1.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 5-15-2010], URL)

(Reporter)

Description

12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Web of science allows one to export references directly to reference software (in this case endnote).  This works fine in internet explorer.  When i try to do so in firefox, a downloading file window comes up, but the file is never downloaded.  Eventually i have to cancel the downloading of the file.

Reproducible: Always

Steps to Reproduce:
0.Install endnote.
1.go to web of science (unfortunatly you need a subcription, but almost all universities have one)
2.find a reference
3.attempt to export the reference.

Actual Results:  
again, the file never downloads

Expected Results:  
endnote should be prompted to ask which library you would like to add the reference to.  once you choose a library, the reference should appear in that library.

As a result i used internet explorer to deal with references, and it stole all my firefox bookmarks, settings, etc.  I'm sure this is easy to fix, only i don't have time today.  This makes me very sad.  I hate internet explorer.
This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode
Whiteboard: [CLOSEME 5-15-2010]
Version: unspecified → 1.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.3 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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