320018 - Submitting a bug is slow when bugzilla is installed on Windows 2003

Status: RESOLVED WORKSFORME

(Bugzilla :: Creating/Changing Bugs, defect)

Description

[Romain Pelissier]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

I have installed successfully bugzilla under windows with MySQL and so on. All seems to be fine but when I submit a new but, it is very slow under Windows 2003 and don't know exactly why. I don't know if it is aperformance issue with perl/mysql/IIS6.
Also, there is no 'please wait' page that could fire when submitting a bug or awaiting a response form the server, which could be a nice to have thing.

Reproducible: Always

Steps to Reproduce:
1.Have MysqL, perl and bugzilla installed on Windows 2003 box
2.create a new bug
3.

Actual Results:  
Work but slow when I compare to submitting a bug on this bugzilla server

Comment 1

[:glob ✱]

i'm betting the bottleneck is your smtp server.
what's performance like if you disable email?

Comment 2

[Romain Pelissier]

Hi,
It seems that your are perfectly right : as soon as I have disable the email notification, all is perfect. Now I have to check why email notification are so slow on my exchange server.

Comment 3

[:glob ✱]

> It seems that your are perfectly right : as soon as I have disable the email
> notification, all is perfect. Now I have to check why email notification are so
> slow on my exchange server.

something you may want to consider is installing iis's smtp service on the box that's running bugzilla and configure bugzilla to use localhost.  then set up the iis smtp service to relay via your exchange server (iis calls this "smart host").

this way any exchange performance issues or outages won't impact bugzilla's email.

Comment 4

[Romain Pelissier]

Perfect it works great now !
For other users informations :
- in IIS6, install the SMTP service that comes with IIS
- Go in the IIS snap in and you should see the default domain (thisserver.mydomain.com ot thisserver is this server in not a member server of the AD)
- Add the real email domain as a remote one myrealdomain.com
- I have check the options 'Allow incoming mail to be forwarded'
- Use the IP address of your email server for the 'Forward Email to smarthost' like [xx.xx.xx.xx] in brackets
- restart IIS
- in the configuration of bugzilla, replace the email server by either thisserver or thisserver.myrealdomain.com for ex

!! Don't forget to modify the SMTP settings on your exchange box to allow this server (thisserver) to relay.