all data lost after software updates on new iMac G5, following restart

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
13 years ago
12 years ago

People

(Reporter: rmcclain, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

AFter doing a software update on a new iMac G5, OS X.4.3, Mozilla started like a brand new app.  ALL of my bookmarks, menu bar items are gone.  It worked fine until the software update which did not include Mozilla; I was already using the new one.

Reproducible: Didn't try
Are you sure that Firefox has not started a second, new profile?
To find that out, start the profile manager and select the default one.
http://kb.mozillazine.org/Profile_Folder
(Reporter)

Comment 2

13 years ago
I'm not sure.  When I found the profiles, there were 2.  I copied the one from the old computer on a cd, tried putting it in the library where the others were, and nothing happened.  That's probably what happened, but I have never had trouble with Firefox, so was a total surprise.  

Too bad FF doesn't have an export bookmarks feature.  I, on teh old computer, imported the FF ones into Safari, then exported them to the desktop and to a disk, then put on the new computer, imported into Safari, and from Safari into FF.  Quite a work-around, but I do have them back.  I just hope it doesn't happen again.

Comment 3

13 years ago
(In reply to comment #2)
> Too bad FF doesn't have an export bookmarks feature.  I, on teh old computer,

Huh ? Bookmarks->Manage Bookmarks , then File->Export. Or just copy the bookmarks.html file.
Try: http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

Thanks for your report - you may have better success pursuing one of the support options at http://www.mozilla.org/support/ or trying the diagnostic steps at http://kb.mozillazine.org/Standard_diagnostic_(Firefox)

If you still wish to pursue this report, we need enough detail that we can see the same problem happen on our systems - see the bug writing guidelines at http://developer.mozilla.org/en/docs/Bug_writing_guidelines - if you add details to this report, please reopen it and we'll take another look.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.