320507 - all data lost after software updates on new iMac G5, following restart

Status: RESOLVED INCOMPLETE

(Firefox :: Bookmarks & History, defect)

Description

[Ruth McClain]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

AFter doing a software update on a new iMac G5, OS X.4.3, Mozilla started like a brand new app.  ALL of my bookmarks, menu bar items are gone.  It worked fine until the software update which did not include Mozilla; I was already using the new one.

Reproducible: Didn't try

Comment 1

[Ria Klaassen (not reading all bugmail)]

Are you sure that Firefox has not started a second, new profile?
To find that out, start the profile manager and select the default one.
http://kb.mozillazine.org/Profile_Folder

Comment 2

[Ruth McClain]

I'm not sure.  When I found the profiles, there were 2.  I copied the one from the old computer on a cd, tried putting it in the library where the others were, and nothing happened.  That's probably what happened, but I have never had trouble with Firefox, so was a total surprise.  

Too bad FF doesn't have an export bookmarks feature.  I, on teh old computer, imported the FF ones into Safari, then exported them to the desktop and to a disk, then put on the new computer, imported into Safari, and from Safari into FF.  Quite a work-around, but I do have them back.  I just hope it doesn't happen again.

Comment 3

[Jo Hermans]

(In reply to comment #2)
> Too bad FF doesn't have an export bookmarks feature.  I, on teh old computer,

Huh ? Bookmarks->Manage Bookmarks , then File->Export. Or just copy the bookmarks.html file.

Comment 4

[Stephanie Daugherty [:sdaugherty]]

Try: http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

Thanks for your report - you may have better success pursuing one of the support options at http://www.mozilla.org/support/ or trying the diagnostic steps at http://kb.mozillazine.org/Standard_diagnostic_(Firefox)

If you still wish to pursue this report, we need enough detail that we can see the same problem happen on our systems - see the bug writing guidelines at http://developer.mozilla.org/en/docs/Bug_writing_guidelines - if you add details to this report, please reopen it and we'll take another look.