320657 - After update download, firefox fails to load

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Bob Lee]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Firefox 1.5

Downloaded new update for Firefox (1.5) After installation unable to open firefox browser. Restored computer to earlier time and old version of firefox does not load either.

Reproducible: Always

Steps to Reproduce:
1. Most recent version of FIrefox prior to 1.5
2. Download 1.5 update and install
3. Attempt to open Firefox 

Actual Results:  
Nothing...Firefox browser fails to open.

Expected Results:  
I expect Firefox to open so I can access the Internet

Restoring computer to an earlier point prior to 1.5 update download does not fix problem.

As a result I have to use Internet Explorer.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Try starting the new Firefox 1.5 with a new profile.
http://kb.mozillazine.org/Profile_Manager#How_do_I_create_a_new_profile.3F
If you still have troubles, delete the install directory (default in Program Files) and install Firefox once more.

Comment 2

[Bob Lee]

Unistalled Firefox 1.0.7.
Installed firefox 1.5 and restarted computer.
Browser window opens but no starting page comes up. It appears that browers is locked up "Looking for start.mozilla.org...

Comment 3

[Ria Klaassen (not reading all bugmail)]

You also need to configure your firewall to let the new Firefox version through. 

Comment 4

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.