321991 - 2nd email address, mailing address, mobile phone - not all fields synced to palm

Status: RESOLVED WONTFIX

(MailNews Core Graveyard :: Palm Sync, defect)

Description

[andE]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Thunderbird version 1.0.7 (20050923)

It appears that not all fields are transferred from the palm to thunderbird.
I have noticed the following specific problems:
1. when a work address and home address are available then only the work address is synchronised and then also it is entered in the home address field in Thunderbird address book.
2. For some reason the 2nd mail address is not transferred into the Additional Email field.
3. Sometimes the mobile number is not transferred - although sometimes it is. It seems that when a contact has a work, home and fax number his mobile is skipped.
I think the important point here is the fax number but I'm not 100% sure.


Reproducible: Always

Steps to Reproduce:
1. have a contact on palm including home and work address
2. have a contact on palm with 2 email addresses
3. enter a contact with home, work, fax and mobile numbers

Actual Results:  
1. only the work address is transferred into the home address field
2. the 2nd email address is lost on tbird
3. the mobile number is not transferred.


As I do not want my data to get corrupt on my palm I am using the option that Handheld  overwrites Desktop.
For me I would say a major feature is broken as I really don't want to lose all my home addresses or mobile numbers. Data integrity must be a major feature. Hope you agree.
I am using the newest official Tbird and I just downloaded (31Dec05) the newest palmsync.xpi from the official link the knowledge base (http://kb.mozillazine.org/PalmSync_%28Thunderbird%29).
Thanks in advance!

Comment 1

[Wayne Mery (:wsmwk)]

Ande, thanks for the bug report.

item 1 is Bug 226221

Can you test further to see if mobile number not transferred is 100% caused by a contact fax number?

Comment 2

[Andrew Richardson]

I can verify that this bug occurs in the opposite direction, ie: Thunderbird 1.5 to Palm device (a  Treo 650). Same circumstances, same result. A contact's second street address (a work address) is not transferred from TB 1.5 Personal Address Book but the first address is trasnferred and labelled (W) on Palm device.

Second email address is not transferred to Palm device.

Also, mobile phone number is sometimes dropped.

No fax numbers are used for any of my contacts, so that does not appear to be a factor in my case.

This data loss happens on every sync.(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8)
> Gecko/20051111 Firefox/1.5
> Build Identifier: Thunderbird version 1.0.7 (20050923)
> 
> It appears that not all fields are transferred from the palm to thunderbird.
> I have noticed the following specific problems:
> 1. when a work address and home address are available then only the work
> address is synchronised and then also it is entered in the home address field
> in Thunderbird address book.
> 2. For some reason the 2nd mail address is not transferred into the Additional
> Email field.
> 3. Sometimes the mobile number is not transferred - although sometimes it is.
> It seems that when a contact has a work, home and fax number his mobile is
> skipped.
> I think the important point here is the fax number but I'm not 100% sure.
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. have a contact on palm including home and work address
> 2. have a contact on palm with 2 email addresses
> 3. enter a contact with home, work, fax and mobile numbers
> 
> Actual Results:  
> 1. only the work address is transferred into the home address field
> 2. the 2nd email address is lost on tbird
> 3. the mobile number is not transferred.
> 
> 
> As I do not want my data to get corrupt on my palm I am using the option that
> Handheld  overwrites Desktop.
> For me I would say a major feature is broken as I really don't want to lose all
> my home addresses or mobile numbers. Data integrity must be a major feature.
> Hope you agree.
> I am using the newest official Tbird and I just downloaded (31Dec05) the newest
> palmsync.xpi from the official link the knowledge base
> (http://kb.mozillazine.org/PalmSync_%28Thunderbird%29).
> Thanks in advance!
> 

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8)
> Gecko/20051111 Firefox/1.5
> Build Identifier: Thunderbird version 1.0.7 (20050923)
> 
> It appears that not all fields are transferred from the palm to thunderbird.
> I have noticed the following specific problems:
> 1. when a work address and home address are available then only the work
> address is synchronised and then also it is entered in the home address field
> in Thunderbird address book.
> 2. For some reason the 2nd mail address is not transferred into the Additional
> Email field.
> 3. Sometimes the mobile number is not transferred - although sometimes it is.
> It seems that when a contact has a work, home and fax number his mobile is
> skipped.
> I think the important point here is the fax number but I'm not 100% sure.
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. have a contact on palm including home and work address
> 2. have a contact on palm with 2 email addresses
> 3. enter a contact with home, work, fax and mobile numbers
> 
> Actual Results:  
> 1. only the work address is transferred into the home address field
> 2. the 2nd email address is lost on tbird
> 3. the mobile number is not transferred.
> 
> 
> As I do not want my data to get corrupt on my palm I am using the option that
> Handheld  overwrites Desktop.
> For me I would say a major feature is broken as I really don't want to lose all
> my home addresses or mobile numbers. Data integrity must be a major feature.
> Hope you agree.
> I am using the newest official Tbird and I just downloaded (31Dec05) the newest
> palmsync.xpi from the official link the knowledge base
> (http://kb.mozillazine.org/PalmSync_%28Thunderbird%29).
> Thanks in advance!
> 

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8)
> Gecko/20051111 Firefox/1.5
> Build Identifier: Thunderbird version 1.0.7 (20050923)
> 
> It appears that not all fields are transferred from the palm to thunderbird.
> I have noticed the following specific problems:
> 1. when a work address and home address are available then only the work
> address is synchronised and then also it is entered in the home address field
> in Thunderbird address book.
> 2. For some reason the 2nd mail address is not transferred into the Additional
> Email field.
> 3. Sometimes the mobile number is not transferred - although sometimes it is.
> It seems that when a contact has a work, home and fax number his mobile is
> skipped.
> I think the important point here is the fax number but I'm not 100% sure.
> 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. have a contact on palm including home and work address
> 2. have a contact on palm with 2 email addresses
> 3. enter a contact with home, work, fax and mobile numbers
> 
> Actual Results:  
> 1. only the work address is transferred into the home address field
> 2. the 2nd email address is lost on tbird
> 3. the mobile number is not transferred.
> 
> 
> As I do not want my data to get corrupt on my palm I am using the option that
> Handheld  overwrites Desktop.
> For me I would say a major feature is broken as I really don't want to lose all
> my home addresses or mobile numbers. Data integrity must be a major feature.
> Hope you agree.
> I am using the newest official Tbird and I just downloaded (31Dec05) the newest
> palmsync.xpi from the official link the knowledge base
> (http://kb.mozillazine.org/PalmSync_%28Thunderbird%29).
> Thanks in advance!
> 

Comment 3

[Andrew Richardson]

Oops, sorry for the verbosity of comment #2. I didn't see all the included previous comment in my reply. Can't find an edit link, either. Pls add me to cc list.

Comment 4

[Gordon P. Hemsley [:GPHemsley]]

This bug has been buried in the graveyard and has not been updated in over 5 years. It is probably safe to assume that it will never be fixed, so resolving as WONTFIX.

[Mass-change filter: graveyard-wontfix-2014-09-24]