322555 - Trend Micro PC-Cillin 2006 wants Internet Explorer 5.5 SP2

Status: RESOLVED WONTFIX

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Michael Walsh]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.10) Gecko/20050717 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-GB; rv:1.7.10) Gecko/20050717 Firefox/1.0.6

When I tried to install Trend Micro PC-Cillin Internet Security 2006 on my IBM Thinkpad laptop running Win 98SE, the installation process stopped with a message saying:
"When installing PC-Cillin Internet Security on computers running Microsoft Windows 98, 98SE or ME, Internet Explorer 5.5 with Service Pack 2 is required. Please refer to the documentation for the complete list of system requirements."

Reproducible: Always

Steps to Reproduce:
1. Attempt to install Trend Micro PC-Cillin 2006 on an IBM compatible PC running Windows 98 SE and without Internet Explorer of any version installed already.
2.
3.

Actual Results:  
Received an error message box saying
"When installing PC-Cillin Internet Security on computers running Microsoft Windows 98, 98SE or ME, Internet Explorer 5.5 with Service Pack 2 is required. Please refer to the documentation for the complete list of system requirements."

Expected Results:  
I expected that Trend Micro PC-Cillin Internet Security 2006 would install successfully.

I called Trend Micro's help desk here in Australia to ask about the problem.
They told me that even if I wanted to run Firefox I would have to have Internet Explorer installed on the computer, but the Trend Micro Helpdesk people could not explain why.
The person said that IE5.5 did not need to be running but it had to be installed on my computer.
Its a minor problem to me but I don't want to load unnecessary software onto a laptop whose HDD size is limited.
I can workaround it by installing IE5.5 SP2. (Beep Beep Microsoft wins again)

Comment 1

[Chris Lawson (gone)]

I'm going to take a wild guess that even if this still happens, we don't care. People still running Win98 and 2006-era software on laptops with hard disks too small for IE 5.5 should probably be running Linux. ;)

Regardless, we're definitely not going to waste TE resources at this point trying to get a company to alter their support for two-year-old software on a 10-year-old OS with a three-year-old Web browser that's been superseded by two (almost three) major releases.

If they're still (2008) being stupid about this, file a new bug and then we'll talk.