323226 - First the Thunderbird zip file wouldn't execute. On second download, program installed but wouldn't open

Status: RESOLVED INCOMPLETE

(Thunderbird :: Installer, defect)

Description

[kapplr]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

Thunderbird 1.5 installed but will not open (load).  The Start, Programs, Thunderbird show Mozilla Thunderbird (No Extenstions).  When clicked the program fails to open.  I now have no use of a Thunderbird Email Client.

Reproducible: Always

Steps to Reproduce:
1. Download Thunderbird 1.5.
2. Install Thunderbird 1.5.
3. Attempt to open.

Actual Results:  
Program failed to open.

Expected Results:  
Open

I'm using WinXP SP2, Zone Alarm Pro, Counterspy, System Suite 5.0 AV.

Comment 1

[anne_scott_b]

Thunderbird Setup 1.5.exe gave error window:  7-Zip - Unspecified error.
I'm using WinXP SP2, Norton Antivirus.

Comment 2

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the issue still occur in the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported 2.0.0.x is now 2.0.0.16)

Comment 3

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to previous comment. If you feel this change was made in error, please respond to the bug with your reasons why.