324091 - Characters entered into text/input boxes are repeated; Example: are repeatedare repeated

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Rick Becker]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.5

NOTE: Please see 'Additional Information' for download information for Zipkeys. And please bear with me as I attempt to give a complete and clear picture of the error that is ocurring.

We have developed a small Windows tool called Zipkeys that stores "user provided data" into 'Buttons' that can be recalled at will, much like and on-screen-keyboard except that any amount of data can be 'stored' in a given button.

Zipkeys is mainly used as a 'Customer Support' tool which can be 'configured' to provide a method of automatically 'Filling Out Forms' on websites. It is this ability that is 'failing' with FireFox 1.5. Any time that we try to fill out a form with FireFox 1.5, the data from the Zipkeys button is repeated. Example, if a Zipkeys button contained the full name of an individual then the text box would be filled with "Richard BeckerRichard Becker" when the Zipkeys button was clicked.

Please note, This only ocurrs with FireFox 1.5. We have no such problem with earlier version nor do we have a problem with Netscape or Internet Explorer.

It should also be noted that we have tested this on Windows 2000 and XP.

Reproducible: Always

Steps to Reproduce:
1.Open the Zipkeys program. (It will stay on top)
2.Open Firefox 1.0.7 (anything other than 1.5)
3.navigate to any URL that contains some sort of text input box
4.Click in the input box to insure the box has focus. (ie insertion point)
5.Select a button from Zipkeys that contains the data that is used to populate the input box.
6.Click the Zipkeys button and insure that the input box only contains a single ocurrence of the desired data.

Next:
7.Close Firefox 1.0.7
8.Open Firefox 1.5
9.Repeat steps 3,4,5 and 6
10.Note that the input box now contains a double ocurrence of the desired data.

Actual Results:  
Richard BeckerRichard Becker

Expected Results:  
Richard Becker

You can download Zipkeys from www.CNET.com or www.zipkeys.com. Zipkeys comes with 30 day free trial and some example buttons. You can use one of these buttons but you may want to 'shorten' the text. You can do this easily by 'Right Clicking' on the desired button. The 'text' is displayed and you can edit and update it to the desired content. You can also click on the 'Setup' button and edit the contents of the button there.

We have customers that use Netscape, IE, Foxfire and a few other that I don't remember. Until Firefox 1.5 all was well and each browser worked equally as well.

Some of our customers have moved back to Firefox 1.0.7 and said they would stay there until this issue was resolved with Firefox 1.5.

If you would like to talk with me further you can either email me at [e-mail] or call be at 303.451.0267.

Thanks for looking into this,

Rick Becker,
Zipkeys Support/Development

Comment 1

[crf]

I do not have your extension, so I cannot test it.

However, does the extension, or do the users of your extension, disable the firefox preference to save form info?
(firefox options-->privacy-->Saved forms: Save information I enter in forms and the search bar).

Comment 2

[Rick Becker]

(In reply to comment #1)
> I do not have your extension, so I cannot test it.
> 
> However, does the extension, or do the users of your extension, disable the
> firefox preference to save form info?
> (firefox options-->privacy-->Saved forms: Save information I enter in forms and
> the search bar).
> 

Hi Crf,

I am sorry to get back so late. I didn't expect a response or reply so quickly. However in response to your suggestion I 'Set' and then 'Un-set' the option but it did not change the outcome. By way of an example the following text is going to be added by clicking a button on Zipkeys:

-------Start Zipkeys Test---------
Just a test
Just a test
------end test---------------

Thanks anyway for your suggestion.

Rick

Comment 3

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.