326391 - crash when opening Webroot Spysweeper Administration Interface

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ingo Mauser]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1

Firefox crashes when opening Webroot Spysweeper Administration Interface after loggin in there. Firefox 1.5.0.1 has no better report then crashin.
1.6 alpha shows error NS_xxx in *.js document.

Software is from http://www.webroot.com/

The UI works fine, as far as possible with this bad programmed UI, in Firefox 1.0.7 and (!) 1.5.0.0.

Reproducible: Always

Steps to Reproduce:
1. Open Spysweeper Administration Interface
2. LogIn
3. see it crashin

Actual Results:  
"Problembericht senden?"-Message
Total crash of firefox.exe (every opened window)

Expected Results:  
showing UI

Tested on 2 different WinXP Sp2 machines.
one system is AMD-based, the other is Intel-based.

Comment 1

[Ingo Mauser]

1.6a1 shows the following error:

AdminApi.js Error:
name: NS_ERROR_UNEXPECTED
message: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED)
[nsIDOMDocument.importNode)
descriptopn: undefined

Comment 2

[Ria Klaassen (not reading all bugmail)]

Could you reinstall Firefox with Talkbalk (choose custom install; Quality Feedback Agent) and provide a Talkback ID?
To find the ID after the crash go to <install dir>\extensions\[e-mail]\components\talkback.exe and copy the ID to this bug.

Comment 3

[Ingo Mauser]

Attachment: Talkback Details

Comment 4

[Ingo Mauser]

AppName: firefox.exe	 AppVer: 1.8.20060.11112	 ModName: js3250.dll
ModVer: 4.0.0.0	 Offset: 0001af00

please see attachment for the exact generated file.

Comment 5

[Ingo Mauser]

there is an error in the js3250.dll-file in ver 1.5.0.1.
i just overwrote it with the one from a 1.5.0.0 installion and it works fine!!

the one of the 1.5.0.0 installation has a size of 413.789 Bytes.
the one of the 1.5.0.1 installation has a size of 414.303 Bytes.

both computers where ive tested it, where updated 1.5.0.1 version from 1.5.0.0.

Comment 6

[Steve England [:stevee]]

Reporter, do you still see this problem with Firefox 2.0? If not, can you please close this bug as WORKSFORME. Thanks!

Comment 7

[Samuel Sidler (old account; do not CC)]

Closing as INCOMPLETE due to lack of updates.