crash when opening Webroot Spysweeper Administration Interface

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
12 years ago
11 years ago

People

(Reporter: Ingo Mauser, Unassigned)

Tracking

1.5.0.x Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: CLOSEME - 06/19, URL)

Attachments

(1 attachment)

(Reporter)

Description

12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1

Firefox crashes when opening Webroot Spysweeper Administration Interface after loggin in there. Firefox 1.5.0.1 has no better report then crashin.
1.6 alpha shows error NS_xxx in *.js document.

Software is from http://www.webroot.com/

The UI works fine, as far as possible with this bad programmed UI, in Firefox 1.0.7 and (!) 1.5.0.0.

Reproducible: Always

Steps to Reproduce:
1. Open Spysweeper Administration Interface
2. LogIn
3. see it crashin

Actual Results:  
"Problembericht senden?"-Message
Total crash of firefox.exe (every opened window)

Expected Results:  
showing UI

Tested on 2 different WinXP Sp2 machines.
one system is AMD-based, the other is Intel-based.
(Reporter)

Comment 1

12 years ago
1.6a1 shows the following error:

AdminApi.js Error:
name: NS_ERROR_UNEXPECTED
message: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED)
[nsIDOMDocument.importNode)
descriptopn: undefined
Could you reinstall Firefox with Talkbalk (choose custom install; Quality Feedback Agent) and provide a Talkback ID?
To find the ID after the crash go to <install dir>\extensions\talkback@mozilla.org\components\talkback.exe and copy the ID to this bug.
(Reporter)

Comment 3

12 years ago
Created attachment 211122 [details]
Talkback Details
(Reporter)

Comment 4

12 years ago
AppName: firefox.exe	 AppVer: 1.8.20060.11112	 ModName: js3250.dll
ModVer: 4.0.0.0	 Offset: 0001af00

please see attachment for the exact generated file.
(Reporter)

Comment 5

12 years ago
there is an error in the js3250.dll-file in ver 1.5.0.1.
i just overwrote it with the one from a 1.5.0.0 installion and it works fine!!

the one of the 1.5.0.0 installation has a size of 413.789 Bytes.
the one of the 1.5.0.1 installation has a size of 414.303 Bytes.

both computers where ive tested it, where updated 1.5.0.1 version from 1.5.0.0.
Reporter, do you still see this problem with Firefox 2.0? If not, can you please close this bug as WORKSFORME. Thanks!
Whiteboard: CLOSEME
Version: unspecified → 1.5.0.x Branch
Whiteboard: CLOSEME → CLOSEME - 06/19
Closing as INCOMPLETE due to lack of updates.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
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