Unable to save attachments to folder or desktop from email messages or websites




File Handling
12 years ago
11 months ago


(Reporter: F. Lync Brusoe, Unassigned)


Firefox Tracking Flags

(Not tracked)




12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20060130 SeaMonkey/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20060130 SeaMonkey/1.0

The following error messages (example) is received each time a download is attempted from a website or email (attachment):
This occurred when I tried to download the current Google Olympics GIF to the desktop and when I tried to download the Sun Java Download Manager to my downloads folder.

Reproducible: Always

Steps to Reproduce:
1. I sent myself an email to another account with the Olympic Logo attached
2. I open that email account and clicked the download button. 
3. No download option window appeared to select a location

Actual Results:  
Only the error message popup window explained in "Details" above was received.

Expected Results:  
Should have received a popup window allowing selection of a download location and then the ability to save the object to that location.

Additionally, initially I attempted to Copy the Olympic Logo and paste it to a folder, but when performing <Ctrl><C> no copy would occur and no Paste option would be in the <Right><Click> Menu.

Comment 1

12 years ago
Is the file name the full error message (don't think so)? Do you see any error in JavaScript Console (Tools->Web Development)?


12 years ago
Version: unspecified → 1.8 Branch

Comment 2

12 years ago
(In reply to comment #1)
> Is the file name the full error message (don't think so)? Do you see any error
> in JavaScript Console (Tools->Web Development)?
Don't know... all I know is that no matter what download is attempted the result is the same error message  @ Lync


12 years ago
Assignee: general → file-handling
Component: General → File Handling
Product: Mozilla Application Suite → Core
QA Contact: general → ian
Assignee: file-handling → nobody
QA Contact: ian → file-handling

Comment 3

8 years ago
I just resolved a problem with the "Save" feature of thunder bird, as to saving attachments and saving pictures in an email,... things that were part of an email but were not the email itself.

Normal response would, and should be a pop up window, with the option s to "open, save, save as, where to save", etc... this wold not occur and I would get nothing. it's as if the program was never given the right mouse click to save. Resolution was to go into the pull down menu, "Tools/ Options/ Attachments", go to the bottom of that sub-window where it gives the options to "Save files to" or "Always Ask me where to save files." You must cycle through both of these selections to clear the problem. Switch to "save files to" pick a directory (which exists, explanation of this at the bottom) then select "ok" to set. THEN you may reselect the "Always ask me where to save files" option.

What happened and what this clears up.
I had migrated my thunderbird from one system to another system. The second system did not contain the default directory for the blanket save, and so all saves failed. Even though I had re-installed Thunderbird and upgraded to thunderbird it did not clear and reset this data as it was in the user configuration settings which are carried forward in the case of upgrades, and not over-written as are the settings in the program area. 

SO the user must go through the reset of this directory pointer to clear and reset the saving capabilities. I also imagine that if someone did not upgrade or migrate across two computers but deleted the original directory of this setting, that the same problem would occur, that for any save Thunderbird first does an "If exists directory" on that location and if it doesn't exist then it errors out ends with a subroutine reset, rather than popping up the error message that the directory does not exist, would you like to reset it.

Come to think of it this may also occur if the installation is done from a network, and after the installation the network is logged out of, with the pointer to a network directory, the same sequence will occur.

(If you have more questions on this, e-me.)

tom e.h.

Comment 4

4 years ago
I'm having a same/similar problem in Seamonkey Messenger.  When I attempt to do a Save All or Save As on attached files in an email, the dialog does not open the correct Save To window and it is impossible to do a mass save of attached files.


2 years ago
Component: File Handling → File Handling
Product: Core → Firefox
Version: 1.8 Branch → unspecified
You need to log in before you can comment on or make changes to this bug.