328493 - Can't locate Bugzilla/DB.pm in @INC in bugzilla_email_append.pl

Status: RESOLVED DUPLICATE of bug 328484

(Bugzilla :: Bugzilla-General, defect)

Description

[eunice_710]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Build Identifier: 

we have bugzilla v2.20, and we've successfully set up procmail and procmailrc for invoking the bugzilla_email_append.pl script.  However, when we look @ the procmail log, it returns the following:

procmail: Assigning "BUGZILLA_HOME=/usr/share/bugzilla-2.20/contrib"
procmail: Match on "^Subject:.*Bug.*"
procmail: Couldn't determine implicit lockfile from "(cd $BUGZILLA_HOME && ./bugzilla_email_append.pl )"
procmail: Locking ".lock"
procmail: Executing "(cd $BUGZILLA_HOME && ./bugzilla_email_append.pl )"
procmail: Assigning "RESULT="
Can't locate Bugzilla/DB.pm in @INC (@INC contains: /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . contrib .) at globals.pl line 33.
BEGIN failed--compilation aborted at globals.pl line 33.
Compilation failed in require at ./bugzilla_email_append.pl line 39.
procmail: Non-zero exitcode (13) from "(cd $BUGZILLA_HOME && ./bugzilla_email_append.pl )"
procmail: Unlocking ".lock"
procmail: Assigning "LASTFOLDER=/home/echung/timway/msg.qbcQB"
procmail: Opening "/home/echung/timway/msg.qbcQB"
procmail: Acquiring kernel-lock
procmail: Kernel-lock failed
procmail: Notified comsat: "echung@0:/home/echung/timway/msg.qbcQB"
From [e-mail] Fri Feb 24 09:38:28 2006
 Subject: Bug 1
  Folder: /home/echung/timway/msg.qbcQB 

DB.pm DOES exist in the Bugzilla folder (the original place where it should reside after installation), and we also try putting the bugzilla_email_script in the root directory (ie. outside of contrib) and change the path name in procmailrc, but it's still not working.  Any help would be appreciated.

Reproducible: Always

Steps to Reproduce:
1.invoke bugzilla_email_append.pl through procmail
2.
3.

Comment 1

[eunice_710]

sorry i pressed refreshed and it created a new bug.  It is just a dup of bug 328484

*** This bug has been marked as a duplicate of 328484 ***