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Address Book opening Error Message

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
13 years ago
9 years ago

People

(Reporter: marketing, Unassigned)

Tracking

({qawanted})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2009-08-30)

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win 9x 4.90; fi-FI; rv:1.7.12) Gecko/20050919 Firefox/1.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Win 9x 4.90; fi-FI; rv:1.7.12) Gecko/20050919 Firefox/1.0.7

Suddenly started:
 When logged into Thunderbird Error Message: "Can´t open Address book, could be blocked or used by another program. Pls. try again." appears and no address can´t be on collected address book.
Abook.mab is in correct place and in "archive"-state

Reproducible: Always

Steps to Reproduce:
1.open thunderbird
2.log in by username
3.get new messages
4.No collected addresses in book
Actual Results:  
Errormessage above appears
New messages (when available) will be loaded

Expected Results:  
Addressbook should work !
(In reply to comment #0)
>  When logged into Thunderbird Error Message: "Can´t open Address book, could be
> blocked or used by another program. Pls. try again." appears and no address
> can´t be on collected address book.
> Abook.mab is in correct place and in "archive"-state

Are you able to modify abook.mab (create a backup first) and then set it back again? i.e. is there another program accessing it?

Have you tried restarting your machine?

Do you have any other applications that attempt to look at Thunderbird files (I think Google Desktop may)?
(Reporter)

Comment 2

13 years ago
Are you able to modify abook.mab (create a backup first) and then set it back
again? i.e. is there another program accessing it?

Have you tried restarting your machine?

Do you have any other applications that attempt to look at Thunderbird files (I
think Google Desktop may)?

___________________________________________________________________________

As a solution I already succeeded to return "old" abook.mab with NORTON and I found out, that Address book folder has now two folders:My own addressbook and Collected address book. Before Collected address book only could be seen ! All the addresses > 2.000 pcs can now be seen and used !
- Restart did not help !
- No other programs attemtions !

Thanks and regards, J.Paavola
Assignee: mscott → nobody
Reporter, does the issue still occur in the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported 2.0.0.x is version 2.0.0.16)
Whiteboard: closeme 2008-09-11
Email from reporter goes,

"Situation with Thunderbird 2.0.0.16 is unchanged !"
Keywords: qawanted
Whiteboard: closeme 2008-09-11

Comment 5

10 years ago
Just to see if another process is locking the address book, try and download Process Explorer from SysInternals:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

- Open Thunderbird and then the Address Book to activate the error dialog.
- Run Process Explorer (you have to okay the agreement)
- Goto the menu Find > Find Handle or DLL
- Type "abook" (without the quotation marks "") and hit Search

Which processes jumps up in the search? Should only be "thunderbird.exe".
Reporter can you reply to comment #5, please?
Whiteboard: closeme 2009-08-30
Closing Incomplete for lack of answers. 

Feel free to reopen if you can provide more information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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