329099 - Firefox won't terminate since DSL install.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[dcshop]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Build Identifier: 1.5.0.1

Running Win98SE, Firefox 1.5.0.1.  ZoneAlarm Security Suite 6.1.737.000.  450MHz PIII, 384 MB Ram.  Recently installed SBC Yahoo! DSL service.  Since that time Firefox intermittently does not terminate.  I believe my issue is different from similar bugs reported in that in my situation, Firefox appears to terminate and does not show up in the task list (Ctrl-alt-del) however, other software reports it is still active and the system will not shut down properly when Firefox does this.  For example, if I shut down Firefox and the problem occurs, I can go to ZoneAlarm and it will show Firefox as an active program.  I can run CCleaner to purge my cache, etc and it will report that it cannot delete Firefox cache because Firefox is still running. A quick check of the task list, however, shows no listing for Firefox.  This is an intermittent problem that happens at least every third time I use Firefox.  It happens whether I use the File Exit command or just kill the window.  When it does happen, my computer will not shut down properly and generally will not start properly the next time.  If it won't start properly, it boots automatically to safe mode after which I can shut down and restart and everything will be fine.  The problem has occurred when Firefox and ZoneAlarm are the only software running and it has also occurred when other software is running.  Note: I did not have this problem prior to installing the DSL service.  I was running AT&T Worldnet Dial-up service prior to the DSL.  That service is also still installed but not being used.

Reproducible: Sometimes

Steps to Reproduce:
1.  Start Firefox
2.  Shutdown Firefox
3.  Repeat no more than 3 times before problem occurs.

Actual Results:  
Following steps to reproduce, Firefox shows to terminate and is not present in the task list but other software reports it is still active and the system will not shut down properly, (hangs at the "Windows is Shutting Down" logo screen.

Expected Results:  
Firefox should have terminated and the PC should have shut down properly.

I performed a clean install of Firefox 1.5.0.1 including removing all files, profiles, directories, and references to Firefox from the harddrive as well as the registry before reinstalling.  The problem occurred the first time I used Firefox after the reinstall.  I also downloaded the "latest nightly build" but was not comfortable installing it as the install screen referenced a different name for software and Firefox was not mentioned.  Not using any themes, the only plug-in installed was Macromedia Flash so I could visit Sprint's website.  Using Sun Java latest version.  Once my DSL service was up and running, I downloaded and installed the lastest versions of Firefox, Thunderbird, ZoneAlarm SS, Sun Java, Windows Update, Adaware, Spybot, Adobe Reader, etc.

Comment 1

[Steve England [:stevee]]

Reporter, do you still see this problem with the latest Firefox 2? If not, can you please close this bug as WORKSFORME. Thanks!

Comment 2

[dcshop]

After reporting this issue, I bought a new computer running Windows XP and upgraded to Firefox 2 and I no longer have this issue.