The Main Mail page does not show three panes-Local Folders are not visible



Mail Window Front End
12 years ago
12 years ago


(Reporter: charley bill, Assigned: Scott MacGregor)


Firefox Tracking Flags

(Not tracked)




12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20060111 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20060111 Firefox/

Local Folders can only be seen when Move To is used to file a message in one of the folders called Local Folders.  Since the last update, the Local Folders are not visible, so I cannot go to one of them and retrieve a message I need.

Reproducible: Always

Steps to Reproduce:
1.Open TB to Main Mail page

Actual Results:  
No special steps.  When TB opens to the Main Mail window, I see the tool bars on top and the list of messages in my Inbox bedlow.  No file tree of Local Folders is visible and there does not seem to be any way to reveal the Local Folders in Tools | Options or any other configuration tool.

Expected Results:  
I am unable to access filked messages and I need some of them

I am a long time Netscape user and really like the threee pane window configuration we had.  I would like the file tree of Local Folders to show whenever the Inbox is revealed.
This is not a crash but it does bring use of e-mail to a halt if I cannot see those mmessages I have filed in preceding days.
I am not using a Theme, unless it is default theme.  Same with Talkback.  I don't remember turning it on.

Comment 1

12 years ago
The most likely cause of this issue is that the folder pane has been collapsed.
This would manifest (in the default theme) as a double border on the left -- 
the outer border is the window edge, the inner one is the frame edge, which should be draggable.

Comment 2

12 years ago
WFM per Charley. Charley, feel free to comment
Severity: critical → normal
Last Resolved: 12 years ago
Resolution: --- → WORKSFORME
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