332373 - turbotax.com: locks out Camino, other non-Firefox Gecko browsers

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[sidi dawoud]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.0.1) Gecko/20060214 Camino/1.0
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.0.1) Gecko/20060214 Camino/1.0

Warning page comes up warning user that problems may occur if I continue.

Reproducible: Always

Steps to Reproduce:
1.log on to site
2." "
3." "

Actual Results:  
Warning web page appears.

Comment 1

[froodian (Ian Leue)]

Since it's qualified for Fx 1.0+, I'm guessing that this is just bad browser sniffing, and should go to TE.  Sidi, if you spoof your user-agent as Firefox, does the site work?

Comment 2

[Chris Lawson (gone)]

Well, I'm not the reporter, but I can confirm that spoofing as Fx 1.5 works. Moving to TE.

cl

Comment 3

[Gervase Markham [:gerv]]

The site does let you continue, though.

Gerv

Comment 4

[Andrew Schultz]

I suspect they've... "updated" the page.

Without spoofing, it certainly doesn't let SeaMonkey through.  With spoofing, I still get a warning on linux, but it does let me through.

Comment 5

[Stuart Morgan]

Yep, they no longer have a "continue" option. The options are now spoof, or nothing; updating summary.

Comment 7

[Wladimir Palant]

Current version of the page will send you to http://turbotax.intuit.com/system_requirements_check.jhtml that loads http://turbotax.intuit.com/js/ttoReady.js and from there it is:

checkBrowser()
isBrowserValid()
isFirefoxBrowser()   /* UA sniffing here */
isFirefox15() || isFirefox20()  /* UA sniffing again here */

Note that this will reject Firefox 3 as well. Further down they have checks for isCaminoBrowser (returns "yellow") and isMozillaBrowser (checks for "Gecko", returns "red"). So they are not entirely ignorant.

Comment 8

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.

Comment 9

[Wladimir Palant]

The problem isn't really solved. The website is now using https://turbotax.intuit.com/js/jquery/plugins/jquery.compatibility.js (modified version of jQBrowser plug-in for jQuery) for the compatibility checks. The compatibility matrix is defined in function setTto() which is even more ridiculous than what they had before - not only does it once again check for Firefox instead of Gecko, it will also "validate" the operating system. For example, Chrome is only supported on Windows and OS X but not on Linux. Firefox on FreeBSD is not supported.

Comment 10

[Chris Lawson (gone)]

Is someone actually willing to take this on and pester Intuit to fix it?