334980 - crash if I try to save an email message or save an attachment

Status: VERIFIED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Donna Casey]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.2) Gecko/20060308 Firefox/1.5.0.2
Build Identifier: Thunderbird version 1.5 (20051201)

Thunderbird application quits unexpectedly (crashes) on any type of save function

Reproducible: Always

Steps to Reproduce:
1) open selected email in new window (double click)
2) choose File>Save As> (file) or click Ctrl+S

results: Thunderbird application quits unexpectedly.

same for trying to save an attachment.

1) right click on attachment
2 [review]) choose Save as or Save all

results: Thunderbird quits unexpectedly
Actual Results:  
application quits

Expected Results:  
save file or attachment and the application should remain open.

Also occurs in safe mode. My Thunderbird application was working fine until a day or two ago, when this started happening. 

On a sidenote, this may be related to a "takeover" of file types by Adobe Photoshop (after re-installing Photoshop 7 again). I've tried changing the File types back to picture viewer and pdf back to adobe acrobat, but this hasn't fix anything in Thunderbird. The photoshop install is the only thing I've done after updating TB to newest version.

I run Norton Anti-virus and AdAware regularly, so I don't suspect anything like that.

I will enable Talkback and crash the app some so you get feedback. While watching the Processes in the Windows Task Mgr, I notice that Thunderbird keeps cycling cpu usage... why? and the memory use seems excessive: 71,000K-76,000K

no themes, no extensions, just the latest regular install.

Comment 1

[Donna Casey]

I can open attachments without crashing

Comment 2

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Do you have any talkback reports which could help us here?

See URL for more information:
http://kb.mozillazine.org/Talkback#Getting_a_Talkback_ID

Comment 3

[Wayne Mery (:wsmwk)]

Donna's address bounces.
-> WFM