338090 - Error occurs when connecting to pop3 enhanced server pophm.sympatico.ca

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Chris]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.3) Gecko/20060426 Firefox/1.5.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.3) Gecko/20060426 Firefox/1.5.0.3

I have 3 email boxes with sympatico.ca. 2 of the email addresses work fine and connect to pop6.sympatico.ca. However sympatico now has an enhanced server with enhanced services. My email address that is setup on this server, pophm.sympatico.ca cannot retrieve messages, yet checking the messages through a website shows there are messages to download. The error message then comes up when the connection to the server fails:
An error occured with the POP3 mail server. Mail server pophm.sympatico.ca responded:

There is a blank after this, not sayin why there was an error. Sympatico is a Canadian internet service provider and they could not tell me why I was having the problems as they do not support Thunderbird. They also said that this new server has enhanced features.

Reproducible: Always

Steps to Reproduce:
1.Click on the email address
2.Click GET MAIL
3. Thunderbird then tries to connect to the server and shows the error message every time.

Actual Results:  
An error occured with the POP3 mail server. Mail server pophm.sympatico.ca responded:


Expected Results:  
It download my mail

Contact sympatico at 416-310-7873 to find out what is different between their enhanced and older servers that is causing the problem. That is a Toronto phone number.

Comment 1

[Ray Booysen]

A mail log would be helpful:

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html

Comment 2

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the issue still occur in the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported 2.0.0.x is 2.0.0.16)

Comment 3

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last comment. If you feel this change was made in error, please respond to this bug with your reasons why.