338553 - Epson technical e-talk will not accept messages

Status: RESOLVED INVALID

(SeaMonkey :: General, defect)

Description

[Michael Graubart]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.0.4) Gecko/20060508 SeaMonkey/1.0.2
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.0.4) Gecko/20060508 SeaMonkey/1.0.2

This is a direct e-talk question-and-answer method of communicating with an Epson technician about problems. Using Safari, one connects to the site, which opens a window showing Epson's response and, in due course, allows one to type one's own responses into a window at the bottom of the page. In SeaMonkey 1.0.2 one either gets no further at all after clicking 'Go', or one is sent a file called 'srvgate.dll' file for downloading, which seems to be empty.

Reproducible: Always

Steps to Reproduce:
1. Go to http://etalk.epson.co.uk/
2. Select a type of appliance; type in own name and e-address, and a brief technical query.
3. Click 'GO'.

Actual Results:  
Either nothing, or one is invited to open or download 'srvgate.dll'. The latter turns out to be empty.

Expected Results:  
A window should open, with messages from Epson and an indication of where one is in the queue. Eventually a response from an Epson technician appears, allowing one to reply in a window at the foot of the page — and so on.

eMac PPC G4, OS X 10.4.6, Classic theme.

Comment 1

[Andrew Schultz]

*** Bug 341619 has been marked as a duplicate of this bug. ***

Comment 2

[Michael Graubart]

The behaviour of this website when using SeaMonkey 1.1 is different: when one reaches the opening page and clicks 'Go', a page headed with 'EPSON e-Talk is currently closed' appears, listing the opening hours and days. (With FireFox, behaviour is as described for SeaMonkey 1.0.2 above.)

If one uses Safari, the site behaves correctly.

Comment 3

[Michael Graubart]

Bug still present in trunk and 1.1.2 builds.

Comment 4

[Arun Prasannan (polar)]

The URL gives a 404 now.