User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:18.104.22.168) Gecko/20060426 Firefox/22.214.171.124 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:126.96.36.199) Gecko/20060426 Firefox/188.8.131.52 My Firefox browsers recently updated to version 184.108.40.206. Since that time I get a Windows error every time I start Firefox. The error is: "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience." If I restart Firefox in safe mode and disable or uninstall the Netcraft toolbar (v. 220.127.116.11) the problem goes away. (It also goes away if I reinstall version 18.104.22.168 of Firefox--in other words, if I revert to the previous version of Firefox.) Reproducible: Always Steps to Reproduce: 1. Have Netcraft toolbar installed 2. Allow Firefox to update from v. 22.214.171.124 to 126.96.36.199. 3. restart Firefox Actual Results: Upon starting Firefox receive the Windows error "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience." Expected Results: Expect Firefox to restart properly and to load the netcraft toolbar extension.
Netcraft toolbar works fine for me in 188.8.131.52 on Windows XP. Do you have a talkback ID? http://kb.mozillazine.org/Talkback
Additional information: I have three computers all running Windows XP, Firefox 184.108.40.206, and Netcraft toolbar v. 220.127.116.11. Two of them have the problem that I reported and one does not. UPDATE: By email Netcraft support told me that their only other report of this happening was from a user who was also running the Google Web Accelerator. I am running Google Web Accelerator as well. I have now disabled it and the Netcraft toolbar now works fine. There must be some sort of conflict between Netcraft toolbar and Google Web Accelerator--although they worked together fine in previous versions of Firefox.
oh, this will be so much fun. since you're on windows, ideally we should be able to get .pdb files from: mozilla (or an equiv. i.e. mcsmurf) microsoft (public symbol server available) google netcraft talkback alone is unlikely to shed much light on this, but please do report. the starting point for better than talkback is: http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg although the article needs to mention !analyze -v -f and .dump (/msg word .dump? for my preferred flags) it wouldn't be too hard for you to generate a dump which was populated with the (microsoft)windows and (mcsmurf)mozilla symbols and then pass it around to the netcraft/google people to add their own symbols, assuming they have, and it would be possible for them to trim out pdb files which they don't feel are necessary. (there are also 2 kinds of pdbs, public and private, so they could pass out the public flavor for the one or two dlls that mattered.) but I'll walk people through those steps later if we can get people on the same page. I'm going to move this to networking because that's where GWA generally plays (iirc)...
Component: General → Networking
Product: Firefox → Core
QA Contact: general → networking
Version: unspecified → 1.8 Branch
jez: thanks. so, mcsmurf tried this and his talkback incident (TB19818027Q) seems to be http://bonsai.mozilla.org/cvsblame.cgi?file=/mozilla/content/html/document/src/nsHTMLDocument.cpp&mark=1733&rev=FIREFOX_1_5_0_4_RELEASE#1733 which doesn't seem to match bug 340796.
*** This bug has been marked as a duplicate of 326645 ***
Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → DUPLICATE
Incident ID: 19818027 Stack Signature nsHTMLDocument::MatchLinks bfa69653 Product ID Firefox15 Build ID 2006050817 Trigger Time 2006-06-13 03:28:24.0 Platform Win32 Operating System Windows NT 5.0 build 2195 Module firefox.exe + (001b2d8d) URL visited User Comments Since Last Crash 689 sec Total Uptime 689 sec Trigger Reason Access violation Source File, Line No. c:/builds/tinderbox/Fx-Mozilla1.8.0-Release/WINNT_5.2_Depend/mozilla/content/html/document/src/nsHTMLDocument.cpp, line 1733 Stack Trace nsHTMLDocument::MatchLinks [c:/builds/tinderbox/Fx-Mozilla1.8.0-Release/WINNT_5.2_Depend/mozilla/content/html/document/src/nsHTMLDocument.cpp, line 1733]
Component: Networking → DOM: HTML
QA Contact: networking → ian
Summary: Firefox 18.104.22.168 crashes upon startup with Netcraft toolbar installed and enabled → Firefox 22.214.171.124 crashes upon startup with Netcraft toolbar installed and enabled [@ nsHTMLDocument::MatchLinks]
Crash Signature: [@ nsHTMLDocument::MatchLinks]
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