341750 - Sequence of buttons in Work Offline dialogue not consistent between MAC OS and Windows: [Don't download] [Cancel] [Download] vs. [Download] [Don't download] [Cancel]

Status: RESOLVED WONTFIX

(Thunderbird :: Mail Window Front End, defect)

Description

[David B. Reusch]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4
Build Identifier: version 1.5.0.4 (20060530)

the Work Offline dialog that asks whether I want to download messages before going offline does not have consistent button placement between Windows and OS X.  on Windows, I see Download, Don't Download, and Cancel.  on OS X, I see Don't Download, Cancel, and Download.  I use Thunderbird specifically because I can get the same email client on Windows and Mac, so it's important to have the same UI on both platforms, for usablility and to avoid stupid errors resulting from not reading the dialog carefully.

Reproducible: Always

Steps to Reproduce:
1. File->Offline->Offline Settings
2. set Download messages for offline use when going offline to Ask Me
3. File->Offline->Work Offline

Comment 1

[Wayne Mery (:wsmwk)]

Håkan do you see this?

Comment 2

[Thomas D. (:thomas8)]

I believe this is a deliberate design difference to be platform-consistent.

On MAC, this seems default button sequence (from left to right)
[non-default button] [cancel] [default button]
which in our case correctly translates to
[don't download] [cancel] [download]

On Windows, this seems default button sequence (from left to right)
[default button] [non-default button] [cancel]
which in our case correctly translates to
[download] [don't download] [cancel]

So I believe the current design is intended to be ux-consistent with platform design. I think platform consistency has higher priority than cross-platform consistency (which also looks more like an edge case to me). If my description of platform defaults is correct, we'd certainly confuse a lot more users if we're not consistent *within* the platform, compared to users potentially confused when they work with TB cross-platform.

Plus, no dupes, no comments, no interest.

I'd appreciate verification of wontfix resolution, or reopen if the facts aren't right.

Comment 3

[Thomas D. (:thomas8)]

Alternatively, INVALID because we're actually honoring ux-consistency with platform design.