344169 - No graphs being generated from reports.cgi

Status: RESOLVED INVALID

(Bugzilla :: Reporting/Charting, defect)

Description

[Matt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

I'm attempting to setup bugzilla for a web community where I am their lead server admin. I satisfied all of the dependencies as far as I can tell with ./checksetup.pl. When I try to generate a graph report, I encouter this error when I attempt to view the image with "&debug=1" appended to the end. 

"The width or height specified is not a positive integer."

This is the URL of a pie chart meant to show the distribution of priorities:

http://bugzilla.dsmeet.com/report.cgi?bug_file_loc=&bug_file_loc_type=allwordssubstr&bug_id=&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bugidtype=include&chfieldfrom=&chfieldto=Now&chfieldvalue=&email1=&email2=&emailassigned_to1=1&emailassigned_to2=1&emailcc2=1&emailreporter2=1&emailtype1=substring&emailtype2=substring&field0-0-0=noop&long_desc=&long_desc_type=substring&query_format=report-graph&short_desc=&short_desc_type=allwordssubstr&type0-0-0=noop&value0-0-0=&votes=&x_axis_field=priority&z_axis_field=&format=pie&ctype=png&action=plot&width=600&height=350?debug

I'm at a loss. The ./testserver.pl script seems to think GD is working just fine. I've waited the two days as described in the documentation, but still nothing.

Reproducible: Always

Steps to Reproduce:
1. Go to http://bugzilla.dsmeet.com/report.cgi?bug_file_loc=&bug_file_loc_type=allwordssubstr&bug_id=&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bugidtype=include&chfieldfrom=&chfieldto=Now&chfieldvalue=&email1=&email2=&emailassigned_to1=1&emailassigned_to2=1&emailcc2=1&emailreporter2=1&emailtype1=substring&emailtype2=substring&field0-0-0=noop&long_desc=&long_desc_type=substring&query_format=report-graph&short_desc=&short_desc_type=allwordssubstr&type0-0-0=noop&value0-0-0=&votes=&x_axis_field=priority&z_axis_field=&format=pie&ctype=png&action=plot&width=600&height=350?debug
2. Repeat as much as you like.
Actual Results:  
I encouter the big red box with the mentioned error in it.

Expected Results:  
I should be sing a pie chart showing the different priorities used.

Comment 1

[A. Karl Kornel]

Both URLs that you gave have a ? before "debug", when there should probably be a "&".  You should also be using "debug=1" instead of just "debug".  If I make those 2 corrections, I see a hash & an array of data, along with the error "plugin error - GD.Graph.pie: plugin not found".

Given that, I'd say GD::graph is incompletely installed/configured, or is somewhere where the web server can't get to it.  Either way, most likely not a Bugzilla bug.  Good luck!

Comment 2

[Matt]

Ah whoops, that was a typo. I was actually getting that error before (thought I was making some progress, oh well).

I've gone over this as much as I can, the GD::Graph library is there, it's lised in my installed modules, and the files are all where they should be.

Comment 3

[Matt]

My one question before I resign this to a configuration error would be this:

Is bugzilla looking for a file literally named GD.Graph.pie or is it looking for it in /usr/lib/perl5/site_perl/5.8.5/GD/Graph/pie.pm?