344784 - CNN says I have no media player installed, but using IE, no problem playing videos

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[seriousfunroger]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

CNN says I have no media player installed, but useing IE there is no problem.

Reproducible: Always

Steps to Reproduce:
1.go to CNN
2.select any story with video
3.

Actual Results:  
message says I have not video player installed

Expected Results:  
I expect to see the video

known I have have a windows media player installed. (The problem occurs with both media player 10 and media player 11.

Comment 1

[Martijn Wargers (dead)]

This is worksforme with a recent 1.8.0.6 build.
Do you get the browser notification that a plugin is missing? Are you able to install it in that way?

Comment 2

[hancock1966]

this is confirmed by my experiences.  No matter how many times it is loaded and reinstalled,  CNN does not recognize that I have a player with firefox.  It takes right off and plays video with Explorer.

Comment 3

[Roy Levow]

Running Windows Vista x64 with Windows Media Player 11 and Firefox 2.0.0.1, attempting to run video from CNN produces pop-up window that says "Plugin Warning / No Windows Media Player detected / Button{Get the Player}".  Clicking the button produces a new tab from Microsoft that says "Windows Media Player Download / Setup detected that you are running: Windows Vista / There is no download available for this operating system. Please visit Windows Update to check for the latest Windows Media Player updates."  Windows update reports system is up-to-date.

I get the same result for other sites with embedded Windows Media Player but with a slight variation.  For example http://www.roadrunnerrecords.com/video produces a pop-up window "Plugin Finder Service / No suitable plugins were found. / Unknown Plugin (application/x-mplayer2)"

Both sites work fine with Windows XP x86, MP 11, and Fx 2.0.0.1.

Comment 4

[john]

Same bug as 344461 [???]

For me:

Build identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/2006120418 Firefox/2.0.0.1

WinXP home
Win Media 11
DLL plug in registered into Firefox

Comment 5

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 6

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.