Closed Bug 346188 Opened 19 years ago Closed 18 years ago

1.5.0.5 update hangs if Norton Internet Security Suite '06 is running

Categories

(Toolkit :: Application Update, defect)

1.8.0 Branch
x86
Windows XP
defect
Not set
critical

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: bugzilla, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.5) Gecko/20060719 Firefox/1.5.0.5 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.5) Gecko/20060719 Firefox/1.5.0.5 My experience whilst allowing the automatic update to 1.5.0.5 to install itself. 1) received pop-up window that Firefox has downloaded an update & will install the update at next program launch 2) I exit Firefox & relaunch it. 3)Firefox menu/toolbars appear, but main window is blank, hourglass turning constantly, & the circular 'churning' symbol at right of menu bar continues to turn. 4)Attempt to exit Firefox, and Firefox appears to close. 5) Attempt warm reboot, system non responsive 6)Forced hard reboot 7)After hard reboot, I disable Norton Internet Security using temporary suspend for 30 minutes 7a) NIS build is 9.1.0.33, NAV build is 12.2.0.13 8)Launch Firefox, Firefox start page appears. 9)NIS window appears warning that Firefox has changed since its last launch, and requests permission to create a new rule. I click OK, & Firefox works fine. Reproducible: Didn't try Please advise Symantec of your revision to Firefox. They can include this change in their next liveupdate of 'safe programs' Although the problem is rooted in NIS, I suspect many users will attribute the problem to Firefox, because the hang is at the launch of the newly downloaded version of Firefox. You may want to remind users to disable NIS before relaunching Firefox. I've had this problem with NIS-originated conflicts in the past on other programs. I've learned to work around it - I disable NIS if an app installation procedure hangs (some installs hang, others NIS allows). However, a number of users might not know to do this & end up very frustrated with Firefox. Thanks! I really enjoy Firefox. Buildconfig returned: about:buildconfig Build platform target i586-pc-msvc Build tools Compiler Version Compiler flags $(CYGWIN_WRAPPER) cl 12.00.8804 -TC -nologo -W3 -Gy -Fd$(PDBFILE) $(CYGWIN_WRAPPER) cl 12.00.8804 -TP -nologo -W3 -Gy -Fd$(PDBFILE) Configure arguments --enable-application=browser --enable-update-channel=release --enable-optimize --disable-debug --disable-tests --enable-static --disable-shared --enable-official-branding --enable-svg --enable-canvas --enable-update-packaging
-> Software Update
Component: Installer → Software Update
QA Contact: installer → software.update
We notified Symantec of our release, and haven't heard too many cases of this. Is it possible your definition files aren't getting updated from Symantec? Basically they keep a "whitelist" of acceptable applications, and the signatures need to be updated regularly just as the virus signatures do.
Is this a problem anymore with Firefox 2?
-> incomplete Closed as incomplete since missing infos (see comment 2/3). Ted, i close this report as incomplete. If you still have the same problem during updates from Firefox 2.0.0.x to 2.0.0.4, feel free to reopen. Then it would be great if you could answer the questions from Dan`s comment (see comment #2).
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → INCOMPLETE
Version: unspecified → 1.5.0.x Branch
Product: Firefox → Toolkit
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