346489 - Will not connect to the Internet while other programs can

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Vicki]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Avant Browser; Avant Browser)
Build Identifier: 

I have been using Mozilla Firefox for a long time now and just recently updated to the newest version of Mozilla Firefox. Once it updated, I can't access the Internet through Mozilla Firefox. I can access it through Internet Explorer and Avant Browser, but when I try to open any webpage in Mozilla, it shows me:
Unable to connect

      

      
      
      

      
        
        

          

Firefox can't establish a connection to the server at en-us.start.mozilla.com.

        


        
        


    *   The site could be temporarily unavailable or too busy. Try again in a few
          moments.

    *   If you are unable to load any pages, check your computer's network
          connection.

    *   If your computer or network is protected by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.

I have uninstalled Firefox and reinstalled it and still nothing happens. I have even gone back and reinstalled older versions of Firefox. Still nothing happens. 

Reproducible: Always

Steps to Reproduce:
1. Open Firefox. 
2. Shows the 'Problem loading page' page.
3. Open another internet browser, no problem.
4. Repair internet connection, restart internet connection. 
5. Repeat steps 1-3.

Comment 1

[Ryan Flint [:rflint] (ping via IRC for reviews)]

Firewall software on your computer is blocking Firefox from connecting to the internet. See http://kb.mozillazine.org/Error_loading_any_website for more information.

Comment 2

[Vicki]

I checked the firewall software on my computer. I am currently using PC-illin 2006, so I checked the programs that are allowed to access the Internet. Firefox was ticked on the list, alongside IE and Avant Browser. I then checked my firewall settings on my control panel. Firefox was also ticked as an exception and allowed to access the Internet. 

I also followed the steps listed in the link you provided me. I am still unable to access the internet through Firefox. 

Comment 3

[Ryan Flint [:rflint] (ping via IRC for reviews)]

The exception you see listed in your firewall is bound to the older version. Removing the exception entirely and replacing it is often required. Please see the MozillaZine forums (http://forums.mozillazine.org/) should you require further support.