347283 - onloading up firefox, firefox dipslay "unable to load webpage www.abc.com" message

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[matt tinnirella]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.5.0.6

Firefox is unable to load any webpages.  Verified my internet connections and check with internet explorer.  All Pages load in IE.  Problem(s) appear to be in form firefox 1.0.7 and 1.5 and greater.  I have installed a previous version(1.0.6) and was able to use firefox.  As soon as I upgrade to 1.0.7 or 1.5 or greater webpages no longer can be displayed, even though I can view them in IE.

Reproducible: Always

Steps to Reproduce:
1. Get latest version of firefox (1.0.7, 1.5 or greater)
2. Load up firefox
3. error message here

Actual Results:  
No webpages to display

Expected Results:  
a web page, more specific Google.com, very basic page.

Dell inspiron 2000 laptop 1.2ghz celeron, 512mb 20gig hd
system specs- windows xp prof, sp2 pre sp3 patches installed
No new windows updates in about 1-2 weeks
No extension installed
nothing abnormal running in process, fresh from a restart
firewall enabled in won xp
renamed firefox.exe no change in status
ad-aware ran and no objects found
Windows beta anti-spyware running, no objects found
spyware blaster ran, no objects found
check Host file, no entries found
Norton anti-virus corp 8.1.0.825def date 8/2/2006 rev. 20, no virus found
have firefox 1.0.6 runnig on another cpu(custom desktop win 2000 sp4 )works fine

Comment 1

[k.dreyling]

I have had this same problem.  I load Mozilla Firefox and it tries to load mozilla.org and the Firefox window stays blank but and another window pops up saying "firefox.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."  I clicked to see what data this error report contains and it displays the following:

Error signature
AppName: firefox.exe         AppVer: 1.8.20060.7278      ModName:xpcom_core.dll
ModVer: 1.8.20060.7278       Offset:00026cf6

Reporting details
This error report includes: information regarding the condition of firefox.exe when the problem occurred; the operating system version and computer hardware in use; your Digital Product ID, which could be used to identify your liscence; and the Internet Protocol (IP) address of your computer.

We do not intentionally collect your files, name, address, email address or any other form of personally identifiable information.  However, the error report could contain customer-specific information such as data from open files.  While this information could potentially be used to determine your identity, if present, it will not be used.

The data that we collect will only be used to fix the problem.  If more information is available, we will tell you when you report the problem.  This error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes.

I sent multiple error reports.  While Firefox would not load, I knew that I was connected because I was on AOL Instant Messenger.  I checked to see if it was the application, so I tried using Internet Explorer, and that worked fine.  I tried uninstalling Firefox and re-installing it, and I still came across the same problem.

Why is Firefox not working?  How can I get it to work?

Comment 2

[k.dreyling]

I guess I should also say that I have an hp pavilion notebook with windows xp.

Comment 3

[Steve England [:stevee]]

Reporter, do you still see this problem with the latest Firefox 2? If not, can you please close this bug as WORKSFORME. Thanks!

Comment 4

[Steve England [:stevee]]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8.1.5pre) Gecko/20070705 BonEcho/2.0.0.5pre ID:2007070504

WFM and no response from reporter re: comment 3 and sounds like a firewall issue, -->WORKSFORME. Reporter, if you still see this problem with the latest release of Firefox 2, please reopen this bug. Thanks!

http://kb.mozillazine.org/Error_loading_websites