Printing Error reported




Printing: Output
12 years ago
7 years ago


(Reporter: Dean, Unassigned)


1.8 Branch

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [closeme 2011-03-15])


(2 attachments)



12 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv: Gecko/20060728 SUSE/ Firefox/
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv: Gecko/20060728 SUSE/ Firefox/

I have several network printers working ok (using CUPS), but problem with Brother MFC-5440CN. No matter what paper size selected (or using default), I get this message instantly after selecting 'Print'

'There was a problem printing because the paper size you specified is not supported by your printer'

It does not seem to matter what options are chosen. Seems to be an interaction between firefox and CUPS. All other applications print ok via CUPS or LPR with the Brother ppd file.

Reproducible: Always

Steps to Reproduce:
1. Selecting the CUPS/brother printer
2. Selecting any combination of paper size etc
3. Selecting 'Print'

Actual Results:  
See error message above

Expected Results:  
Print page as expected
Assignee: nobody → printing
Component: Error Console → Printing
Product: Firefox → Core
QA Contact: javascript.console
Version: unspecified → 1.8 Branch

Comment 1

12 years ago
Dean, could you provide your print-related preferences? This is what you should do:

1) Visit the URL "about:config". This should display all of your current preferences, along with a text box labelled "Filter:".

2) In the filter text box, enter "print." including the period. Firefox should limit the display to prefs containing "print."

3) Attach the resulting list to this bug report.

Comment 2

12 years ago
Created attachment 233439 [details]
filtered 'about:config' data

Comment 3

12 years ago
Created attachment 233440 [details]
about:config data

firefox preferences (couldn't capture the about:config data)

Comment 4

12 years ago
Verified that the /etc/cups/brother.ppd file contains page size options with entries like BrA4/A4. If the file is edited so that the 'Br' strings are removed, then the driver works ok. It seems that firefox, just needs to filterthe file accordingly...
Assignee: printing → nobody
QA Contact: printing

Comment 5

7 years ago
do you see this issue still with version 3.6 or 4.0 beta?
Whiteboard: [closeme 2011-03-15]

Comment 6

7 years ago
(In reply to comment #5)
> do you see this issue still with version 3.6 or 4.0 beta?

No, I haven't seen this problem for four years or so. (It was a really a Brother ppd issue rather than a firefox issue).
wfm per reporter's comments
Last Resolved: 7 years ago
Resolution: --- → WORKSFORME
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