Closed Bug 348480 Opened 18 years ago Closed 18 years ago

all bookmarks and personal preferences deleted upon firefox update

Categories

(Firefox :: Bookmarks & History, defect)

x86
Windows XP
defect
Not set
critical

Tracking

()

RESOLVED DUPLICATE of bug 284099

People

(Reporter: rfa, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6

When Firefox automatically updated and installed to the latest version (1.5.0.6), my personal preferences / details were lost. The worst problem was the deletion of all my bookmarks, but the homepage is also gone as are my trusted sites/cookie exceptions.

Reproducible: Didn't try

Actual Results:  
I cannot reproduce as firefox has now been upgraded - i can't reverse the action, which prevents me from reproducing. However, one other person in my household has had the same experience with the latest upgrade.
Whiteboard: DUPEME
if *everything* is gone this sounds like you might have a new profile.  Please check C:\Documents and Settings\[windows username]\Application Data\Mozilla\Firefox\Profiles\ for more than one folder.  Also check C:\Documents and Settings\[windows username]\Application Data\Mozilla\Firefox\Profiles\[firefox profile]\bookmarkbackups for an html file that contains your missing bookmarks.

Please reply with your findings.
Thanks for the suggestions. The first suggestion showed only one profile "kzjzna7p.default". However the latter suggestion allowed me to import my old bookmarks. Still doesn't solve the bug, but makes me happy... so thanks  :-) 

Interestingly, the last back-up file (made before the upgrade) is blank... no html or data appearing in the source code. Nevertheless, it is still showing as the same size (actually slightly larger... all of the other backups were 83KB and the blank one is 84KB). 
just did the same with the other person's PC (also Windows XP). After checking his files, he hadn't lost all of the bookmarks, but nearly. The old files were 322KB and the ones for the last couple of days were 70KB. The last file of his was viewable and contained html etc. Successfully imported backup.
This bug is an apparent duplicate of Bugzilla bug 284099 because:
A) Steps to reproduce of both bugs is similar and/or identical and/or the steps to reproduce of this bug is a portion of the steps to reproduce of aforementioned bug.
B) The aforementioned bug is older than this bug and has more activity.
C) This bug meets the minimum requirements to be marked as a duplicate under http://www.mozilla.org/quality/help/screening-duplicates.html.

Bug Reporter, if you feel this was done in error PLEASE REOPEN!  We're only human here and bugs occasionally are mis-marked.

(This duplication message automatically generated by BugSpeak)

*** This bug has been marked as a duplicate of 284099 ***
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → DUPLICATE
Whiteboard: DUPEME
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