348611 - Firefox Hangs Immediately After Starting

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Gary Hudson]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/1.5.0.6

As stated FireFox hangs immediately after starting.  Can not even check the exact version though I know this was the latest as I have been automatically updating.  

Reproducible: Always

Steps to Reproduce:
1. Start Firefox on this PC
2. FireFox hangs
3.

Actual Results:  
The program hangs.  Not responding.

Expected Results:  
It should work.

Worked.  Like it use to.

Comment 1

[Adam Guthrie]

Does it still hang if you start in safe mode? http://kb.mozillazine.org/Safe_mode

Comment 2

[Gary Hudson]

Hi Adam - Yes.  Both modes hang.

Comment 3

[Peter 'vt100' Schwindt]

Gary, are you using a proxy to connect to the internet? If yes, are you using some autoconfiguration url?

Comment 4

[Gary Hudson]

Peter,  I solved this issue by uninstalling and re-installing the software.

Comment 5

[Chris C]

I too have this issue, Firefox will freeze as soon as it is opened, I have tried safe mode, it hangs as well, and uninstalling did nothing.

Comment 6

[Adam Guthrie]

Chris, does creating a new profile remedy the hang? http://kb.mozillazine.org/Profile_manager

Also, which version of Firefox are you using?

Comment 7

[Anastasia]

I was having the same problem.  Regular mode, safe mode, it would hang on start up and not recover.  I uninstalled and reinstalled repeatedly.  Nothing worked.

Today, I created a new profile, ditching the default profile.  I'm so glad I never got rid of Mozilla Suite, as I was able to import my bookmarks and passwords to the new profile.  I still have no idea what was causing the hang.  Or why simply creating a new profile fixed it.

Comment 8

[RNicoletto]

(In reply to comment #3)
> Gary, are you using a proxy to connect to the internet? If yes, are you using
> some autoconfiguration url?
> 
Confirmed!

I'm behind a corporate proxy using PAC file as autoconfiguration URL.

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13 

Comment 9

[Wayne Mery (:wsmwk)]

=> wfm per reporter comment 4
for other issues please file a new bug.